While the Factory Student Housing is friendly, management could undergo some changes. For starters, they lied about move in day, and when new flooring was installed, they needed an extra day to install. It didn't install properly and dropped by unannounced to attempt to fix it. (It also ended in failure.) The hall could use tending to, as there is often a strong scent in the air. However, the Factory does a good job at managing maintenance requests and (sometimes) questions on payments, and staff is amicable. I won't be renewing my lease for next year.

I'm not gonna lie, my experience here has been great! I wasn't here during the 24-25 school year, but from photo evidence I've seen, the new management that started April of 2025 has made some MAJOR improvements to this apartment complex. I started my lease in August of 2025, which was after they made all the crazy summer renovations. It isn't perfect, but compared to other places, its very nice and modern. The carpets have been refurbished, the walls have a mostly better paint job, closets are much nicer, and the living conditions are nothing to really complain about. Ya, the walls are kinda thin, but it's not like you can hear every single conversation that someone has perfectly from another room. We did have a maintenance request that wasn't being attended to one time, but the second time we submitted the request, it got fixed the next day. I live in a shared room in the Princeton Floor Plan, and my unit is pretty nice and clean. Nothing sketchy about it. I like the shared rooms. The private rooms are tiny! Although they're nice and cozy if you really want your own space. However, my shared room is styled in a way where I still have some privacy, which is nice. All of the amenities work and are honestly pretty nice, I love them. If you are going to use all of these amenities, the factory is worth looking into. If you're not, then your money is kinda being wasted. But all of these are working just fine, including the hot tub, cinema room, and gym (2 working treadmills out of 3 they provide. Machines provide a variety of options for a workout). I won't lie, getting to talk to management is pretty hard. At least through the phone. Usually, they're at the front desk in the lobby, so I can go down anytime to talk to them, but communication over the phone and over email is a lot harder, at least in the times I tried to contact them. I did get a response from them at times, but not all the time (never in email). There are only two girls at the front desk, so that might be why (plus there have only been a few times where I've tried to contact them over email or phone, so I can't just say that they always ignore their texts, emails, and calls). So individual communication isn't the best, but with a new management running an apartment complex with hundreds of people, you gotta cut them some slack. Plus, in a big place like that, you can't expect to be treated with special individual treatment. That's unrealistic. From my experience talking to them though, they are really nice people, and honestly care about making the apartment complex better. They've given out food and hosted small activities for their patrons, and I've enjoyed them. Something that is annoying me though is the cleaning inspections they have. They are really strict about it. Not white-glove strict, but you gotta make sure you clean, even behind your toilet. They give you a second chance, but after that they fine you. This place is pretty expensive, especially adding on the $75 dollar required monthly utility fee, the $15 monthly renters fee, and the $75 parking fee (DO NOT park in the parking space without a parking permit or in an illegal parking space or else they WILL boot you without warning!!!!). I also don't like that they ONLY have a 12-month lease. I wish they had a 9-month lease, because now I'm going to try and sell my lease for the summer, and I know it's going to be hard to do so. But I do like the small in-unit washer and dryer, flat screen tv, relatively comfortable beds, space, and amenities I have. The perks of this place have made the price make a lot of sense. From my experience, it's a comfortable place to live. I'm not a particularly picky person though, and I haven't had any bad experiences so far, so take my opinion as you will. Sorry this is long, but I wanted to share my honest experience, and not scare people away, but still tell them the truth. I was scared to live here from the bad reviews, but I really don't regret living here. It's not perfect, but from my experience, it's really not as bad as they say, and I truly like it.

As someone who is currently locked to a 12 month lease here, don't make the mistake I did. If you don't want to read this whole review, the fact that management Begs residents for 5 star reviews with the promise of giftcards by residents should speak for itself. There have been So many issues in just the 3 months I've been here. The prices are extortionate. Maintainance has been a complete joke (with some of my requests being deleted months later and never responded to). They were behind on painting and carpeting, and when the carpet crew damaged the new paint job (which was so terribly done and there are still damages in the wall from the previous resident) the staff pushed against my photo evidence, trying to place the blame on me. All of my roomates mattresses are leaking fiberglass, and I assume the same is true for other apartments. The staff are also generally rude when asking for any sort of help at the front desk. The fact that USU themselves recommends this place is unbelievable to me. Don't make my same mistake, find Anywhere else but here to stay.

Rent for me for a private was $650, flat $75 monthly for utilities and $75 for the parking garage which is almost required due to lack of street parking around the area. They also tack on a convenience fee when you pay for rent which adds almost twenty bucks. Total monthly rent for me was about $820 and it’s 100% not worth that. I lived at The Factory from February to October. The first half of my lease was fine, but from August to October it went downhill fast. Carpets were left covered in paint dust for two weeks, my belongings were moved and damaged, and some items went missing. Workers and cleaners repeatedly entered my apartment without proper notice. One even opened my bedroom door at night. Communication from management was almost nonexistent unless I pushed hard, and when they finally responded, they offered only $75 with a confidentiality agreement. Living here was stressful, unprofessional, and nothing like what I was promised when I signed.

When I moved in I was honestly super excited, but also hadn't taken the time to speak with former residents of the factory. I wish i had. When you sign your lease, you are required to sign a full year, and it is nearly impossible to get out of, even in extenuating circumstances, because nobody wants to live there. They have been false advertising their availability, claiming there is only so many units left but then giving away insane deals to try to get somebody to renew their lease. Free costco membership, a free tv (which had been previously used in units), free rent for a month, and 50% off parking passes for 6 months. Parking passes are $75 per month and even then there is very limited parking space. The walls of the rooms are probably thinner than paper, i could hear my roommates speaking on the phone in the rooms next to me clearly. Watching TV in the living room was impossible because of how loud the AC was. As soon as management was switched, they started an active renovation while we were still living in the units, requiring us to leave the unit or we would be otherwise charged. Maintenance would enter our unit without our knowledge or notice, sometimes super late at night, or extremely early in the morning, even on weekends. During the repainting, they left insane amount of overspray in the unit, on personal belongings, on the hardwood floors in the kitchen and on furniture. As far as amenities go, the hot tub that they advertise did not work for over 9 months, until it was summer time and no longer needed, and even then it would be broken consistently. When we tried to use the movie theater room, the projector was not working and was a waste of time in all honesty. When it finally came time to move out, we were told as long as our areas were cleaned we would not be charged any additional fees and would receive our full deposit. Me along with some help spent hours cleaning my entire area, along with areas that were not assigned to me, and at the time of move out i was still charged a $100 cleaning fee. When we called the factory to dispute those charges, management was extremely unhelpful and told us to email them so we did, and received no response. I will attach photos of said clean units. Management is extremely unhelpful and unprofessional. I emailed them multiple times and never received a response, at one point I had a lost package that had been delivered to the factory but I was told it did not get delivered and they did not know where it was. I was told there are also no cameras in the lobby to where they can see if my package was delivered or not. After 4 tries, and talking to 4 different people, they finally looked inside of a parcel locker ( after asking them multiple times to) and it was there, in which they told me it had been broken and thats why they didn't look before.