U Club on 28th

Our AC broke in May, so we put in a service request right away. After a few weeks of our apartment being 90 degrees, they finally brought us a window AC unit. Except, our electricity bill was outrageous (well over $200 a month for a tiny apartment). It must have been August before they finally bothered to fix the central AC and we could live comfortably without dishing out an extra few hundred dollars for a problem Uclub refused to fix. The gym AC was also broken during the summer. Which is frustrating because it’s an amenity that is supposed to justify the steep price that Uclub charges. However, it was unusable for several weeks over the summer. And of course, the hot tub has been out of service for the last 15 months. It’s obviously not a big deal when things break, but when your rent is over $2,000 a month you are held to a certain standard that Uclub does not even come close to touching. I’ve only touched a few of the problems here, but save your money and find a cheaper place where you can get what you pay for. There is a reason the reviews for this organization are atrocious. Uclub will reply to this review with their phone number asking to discuss it in detail but will never actually do anything to fix the problems their residents face.

This probably isn't the worst place to live in Boulder as a student, but, I have been extremely dissatisfied with my time at U Club and am very much looking forward to finding new housing this summer when my lease is finally up. While I have so many problems with this building like the hot tub being unusable for 95% of my time here, waking up to construction at 6am, the paper thin walls, constant maintenance requests having to be put in, and the garage consistently breaking. What really drove me to write this review is when my heat broke this week. It has been a very cold January week and my heat has not been working in my apartment. I woke up to my thermostat reading 52 degrees. I immediately went to the front desk and informed the two employees working at the time. They submitted a maintenance request, but when I asked if there were any space heaters or temporary solutions available, I was told they had nothing to offer. I then asked when maintenance could fix the issue and was told that no one from maintenance was currently available, but that they would let someone know if they happened to see them. I attempted to find an emergency maintenance contact on my own, but that was surprisingly difficult, and at that point I just needed the issue addressed. I ended up purchasing my own space heater which turned out to be necessary, since the heat is still not fixed. Given the rent we pay, the quality of living and lack of timely response to serious issues like heat loss is unacceptable.