Our AC broke in May, so we put in a service request right away. After a few weeks of our apartment being 90 degrees, they finally brought us a window AC unit. Except, our electricity bill was outrageous (well over $200 a month for a tiny apartment). It must have been August before they finally bothered to fix the central AC and we could live comfortably without dishing out an extra few hundred dollars for a problem Uclub refused to fix.
The gym AC was also broken during the summer. Which is frustrating because it’s an amenity that is supposed to justify the steep price that Uclub charges. However, it was unusable for several weeks over the summer. And of course, the hot tub has been out of service for the last 15 months.
It’s obviously not a big deal when things break, but when your rent is over $2,000 a month you are held to a certain standard that Uclub does not even come close to touching.
I’ve only touched a few of the problems here, but save your money and find a cheaper place where you can get what you pay for. There is a reason the reviews for this organization are atrocious.
Uclub will reply to this review with their phone number asking to discuss it in detail but will never actually do anything to fix the problems their residents face.
Hannah Schoenholtz
Jan 18, 2026
This probably isn't the worst place to live in Boulder as a student, but, I have been extremely dissatisfied with my time at U Club and am very much looking forward to finding new housing this summer when my lease is finally up.
While I have so many problems with this building like the hot tub being unusable for 95% of my time here, waking up to construction at 6am, the paper thin walls, constant maintenance requests having to be put in, and the garage consistently breaking. What really drove me to write this review is when my heat broke this week.
It has been a very cold January week and my heat has not been working in my apartment. I woke up to my thermostat reading 52 degrees. I immediately went to the front desk and informed the two employees working at the time. They submitted a maintenance request, but when I asked if there were any space heaters or temporary solutions available, I was told they had nothing to offer. I then asked when maintenance could fix the issue and was told that no one from maintenance was currently available, but that they would let someone know if they happened to see them.
I attempted to find an emergency maintenance contact on my own, but that was surprisingly difficult, and at that point I just needed the issue addressed. I ended up purchasing my own space heater which turned out to be necessary, since the heat is still not fixed.
Given the rent we pay, the quality of living and lack of timely response to serious issues like heat loss is unacceptable.
To parents and CU students, please take the time to read this review as someone who lived at U Club for two years.
First, the pros are the amazing gym, pool/hot tub were nice (but broken most of the time), and we were lucky to have a nice mountain view. It is very close to campus, so super convenient.
For the cons, overall, this building is absolutely falling apart, and I can't recommend anyone considering moving there just for that reason.
In the apartments, they are modern and nice, but you will have no privacy in your room. You can hear every sound in your room, and I cannot stress enough how loud it is. The floors feel shaky when you walk. CU Boulder dorms have 10x better soundproofing somehow. It would be fine if rent was not so expensive.
With the building, the garage door breaks all the time, and when it does break, it often takes 3 months to fix and will be stuck open to anyone at all. People have their cars broken into and bikes stolen. I had a bike, kept it locked on third floor of garage, and it was stolen because garage was left wide open all night.
The worst part about U Club are the pipe bursts. In Feb. 2023, a large pipe exploded in the 4th floor trashroom/hallway because U Club did not have proper heating in the hallways. The pipe flooded the entire building; all four stories had significant damage. Our apartment had gallons of water pouring out of the ceilings, walls, and electrical panel. This was in the middle of the semester, and we had to move into a hotel on the other side of Boulder. We lived in the hotel for 45 days and had to pay full rent while the building had emergency renovations. $1600 for what is supposed to be our own room, bathroom, and full kitchen, but in a hotel instead. I do thank the overwhelmed staff during all of this, and for quickly getting us a hotel. They obviously did not cause the flood. But in the following weeks the communication was not great, and we never knew when we could move back in. The owners of U Club, American Campus Communities (owned by Blackstone) got involved to help everyone who lost their housing, and they did give us $750 for lost food, Ubers to class, etc. They did pay for hotel. But we still had to pay full $1600 rent. Rent should have been free for everyone. After moving back in, we did not get our new cabinets (since old ones damaged) until 7 months later. This is not the first flood at U Club. I heard about one that happened when the building opened, one happened in the garage in 2024, and another one in the garage actually happened today I heard. Have heard of other small floods besides those too.
U Club unfortunately is becoming known for its issues. Most live there since it's easy to sign there in a chaotic housing market for students. They cannot fill up their building with new leasers anymore because of their reputation and higher prices, especially after the Feb. 2023 flood. They are now lowering rent prices to win people back, but parents and students, please don't be fooled by their fancy staged pictures. My roommates and I fell for it. There are so many other amazing apartment buildings in Boulder besides U Club. Cheaper prices, no more floods, and better management for repairs would greatly improve this place, and I truly hope it does improve in the future.
