So many issues with the mailing system, staff, buildings, and the appliances within the apartment unit. Also, the amenities we were promised are poorly kept and/or not operating. The pools have been closed for more than half the time we have been here, and there always seems to be something broken in the gyms and other shared spaces. It is also always hot in the building, so it is hard to actually use any of the study spaces. Furthermore, maintenance does not always completely fix certain issues within the apartment unit in a timely manner, so they can persist for a long period of time with no resolution. Another issue is that parking is terrible, as there are very few visitor spots and it can also be very competitive for residents to find parking. I also want to highlight that there a number of really kind workers here, but there are some issues with communication and doing things correctly. I went in person to the main office a number of times to get a certain thing corrected, and it was only fixed after the third time. Each time I went, one of the workers assured me that it would get fixed, but the information was still later wrong. Yet another issue with this complex is that the fire alarms will go off at the most random, inconvenient times, and they often malfunction. The elevators are also constantly broken, and there is not really a reliable number to call for help outside of work hours. The only line of communication we get is an AI assistant that often does not correctly interpret the speaker or identify the issues being communicated, and it will not really escalate the important (or what I would qualify as important) complaints it receives. This aspect is beyond frustrating to deal with because it leaves you without guidance or help outside of working hours for certain issues. Also, as mentioned in other reviews, you can be charged $75 if you get locked out of your apartment after hours, which is confusing and also scary because there are people who may not be able to pay that. Lastly, I want to note that the mailing system is slow and prone to issues, and when there are issues the staff does not communicate well or offer good help. I also want to specifically highlight that there does not seem to be a good, formal system to resolve issues such as lost packages, which may be why there is such disarray and inefficiencies within this area. This is truly just the tip of the iceberg when it comes to my experience (and others' experiences) living here, and I really recommend looking at other places because of it (especially considering the price increases and the fact that there are a good number of nice apartments with similar advantages). While there are some positive aspects of living here (the buses and the location), the negative aspects are too persistent and bothersome, and I have had a really frustrating time.
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