Race Street Apartments

My 83-year-old mother was moving to Denver. I visited all the nearby apartment communities. From the moment I visited the rental office and asked about the demographics of the building, I should have run far away. The arrogant leasing agent was so full of himself, the tour I scheduled was delayed by 30 minutes, the unit we selected was dirty, and in disrepair, but promised to be addressed. We opted on signing the lease with a Jan 31 start-date to take advantage of a 6-week reduced fee. At the time my mom moved in on 2/20, the fireplace was still dirty, none of the identified items (including noted safety hazards) we pointed out on the 1/31 move-in sheet had been addressed. When I asked the leasing agent, he continued to promise they would happen. After multiple requests and me tracking down the maintenance staff, the safety issues were addressed. At one point I sent a letter to BROE's corporate office, with no response. My husband changed the air filter. We took care of a few other minor repairs so my mom was comfortable. Repeated requests were needed on-going to have anything addressed. Their maintenance staff was in transition (at least that was the excuse), they were trying to hire a building manager. We used the amenities my mom was paying for - the gym, the pool, hot tub, and dog wash. Another tennants' large SUV was overhanging my mom's assigned parking space. We asked that the issue be addressed. It wasn't. My elderly mom had to change parking spots because some young entitled renter with Vanderbilt license plates did not follow the rules and park inside the lines of her space, and the management company was inept at enforcing anything. The pool was always filthy. There were groups of loud people playing music. About 6 months into this hell, my mom found a place to buy around the corner and we moved her again. I would never recommend this apartment community.

I will say I’m very disappointed at how their concierge team handled tagging my vehicle. Last night, I parked my vehicle in the handicapped area (I have medical documents showing that I am still handicapped from a previous ACL injury dating back to October) for a bit and came back to find it egregiously tagged with multiple towing stickers in places where they shouldn’t even be placed… written with the words “This Is Your Warning” from the office. I am very understanding of the fact that it was in a tow way handicapped lane, however, putting very sticky adhesives in the center of my window where I can’t see myself driving is a safety hazard. They also shouldn’t be placing multiple stickers on the sides of my vehicle. They also left every other vehicle alone that was parked incorrectly and for long periods of time BUT mine. As a current resident here, I feel very targeted and don’t want to renew with this place because of this reason. It was a very hostile way to tag my vehicle!!! This is not how one treats their resident and it is a complete disregard of my safety as a human being. Whoever did this is not a good representation of their concierge team and is overly aggressive to their residents. I am not sure who this person is but I have heard other complaints about them as well. Please let me know what can be done about this, as I might have to pay to get all of this fixed at a body shop if it doesn’t come completely off (as it hasn’t in the past).