Wish I could give zero stars. I have had my vehicle towed twice from this building ok TWICE, the first time I can let slide cause yes it was on me that I didn’t get the visitor pass renewed. However!!! The second time (rn) is outrageous my vehicle was registered as a visitor and still towed because the building told us (GF and I) you can park in the first floor of the garage so long as it doesn’t say it was reserved. The spot I was in DID NOT SAY RESERVED and yet I was still towed call the place where my car was towed to and they said it was registered as a visitor just in the wrong spot, WHEN WE WERE told you can park on the first floor so long as the spot does not say reserved. I have parked on the first floor in the past with no incidents so I thought it would be no issue, but now I see it is and the building staff clearly FAILED at mentioning this. Also mind you my vehicle was brought into their (towing company) lot at 7:42pm which is when my original pass expired, meaning it was towed from the property BEFORE it was even expired!!! So if you come here as a visitor 5th and 6th floor ONLY. First floor and they will tow you!!! See photos for the messages, proof of my visitor registration as well as where my car was parked and that it clearly shows nothing on the floor or the wall that the spot is reserved, which per the building as they’ve stated in the texts that these parking spots are fine to park in. All sensitive information has been omitted from the photos (ie license plate, apt # or phone #). Also having to dish out $331 out of my pocket for the staff incompetence is outrageous! There should be some form of compensation for this cause this is ridiculous.
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