My experience with East Pointe has been disappointing, though there are some reasons why someone might consider living here. The price is one of the most affordable in Provo, and the location near BYU campus is convenient. There's also ample space for belongings. At first glance, it seems like an ideal place. However, my experience quickly soured. When I moved in, the apartment was filthy, with dust piles everywhere. To make matters worse, there were broken items, like a cabinet handle that fell off as soon as I touched it. I didn’t think much of it at the time, assuming these issues would be resolved. Unfortunately, things only worsened. After a couple of months, our sink broke. Maintenance came promptly but never returned to fix it, despite multiple follow-ups and visits to the office. After months of no resolution, the sink was still broken. This lack of response became a recurring issue with other maintenance problems. But the tipping point came when I had a roommate with schizophrenia and bipolar disorder. His behavior escalated to the point of nightly outbursts, property damage, and threats to neighbors. I feared for my safety and moved out. East Pointe was unresponsive to my concerns—no one was available at the office, and calls went unanswered. Only after I sent pictures of the damage did they take any action, but their priority was the property, not my well-being. Even after moving out, East Pointe continued to charge me full rent, offering only a $200 one-time deduction despite the safety concerns. Three months later, I'm still paying for an apartment I don't live in, unable to transfer my lease because of the eviction. To say I'm dissatisfied with East Pointe would be an understatement. In the end, the cost-benefit just isn’t worth it. You'd be better off paying a bit more for a more reliable and secure apartment than dealing with the constant issues and lack of support at East Pointe.

• Bad maintenance
• Poor management
• Run down

Good ward. Management was helpful.

• 10/10 would recommend
• Younger Crowd

• Safe
• Caring management
• Overpriced

East Pointe is nothing special. Not super clean or modern, but not rundown or outdated. Rent is a good price. It's not a great location, far from campus, the bus, and the amenities if you don't have a car.

• Good maintenance
• Nothing to write home about
• Inconvenient location

It’s a really nice place and convenient because it’s close to my school .

• Good maintenance
• Overpriced
• Inconvenient location

It’s a great place, but I don’t like being charged an additional fee for parking. Almost nobody pays for it and the cops are always placing tickets on people not parked in the lot. There is no place to meet new people in the complex. Overall the housing is nice and priced well and the people that live there are generally awesome and really nice!

• Safe
• Worth the money
• Younger Crowd

Expensive for what it is. No social scene and management is utterly apathetic.

• Would not live here again
• Poor management
• Overpriced

• Bad maintenance
• Nothing to write home about
• Safe

Amazing place with fun tenants

• Great location
• Get ready to party
• Good maintenance

5

• Would not live here again
• 10/10 would recommend
• New

Would have been better if the washer n dryer aren’t expensive

• Safe
• New

Everything is in pretty good condition, the only thing is wishing there was more storage, as well as a better laundry system. Having the laundry so close is awesome, it's just overpriced.

• Worth the money
• Safe
• New

It’s a nice and calm complex.

• Worth the money
• Safe
• Younger Crowd

Not a bad price but you get what you're pay for. Would never recommend for anyone to live here.

• Poor management
• Would not live here again
• Old

East Pointe is a great place to live :) there is good lighting and it’s a clean, neat living space!

• Worth the money
• Safe
• Responsive management
• Best in town
• New