Heritage Court Apartments

We've really enjoyed living here! Our apartment is nice compared to a lot of options for the price in Provo. Our heat and AC have worked perfectly as have all of our appliances. It's pet friendly and was very accommodating when we got our dog. The married student ward is amazing if you are in that demographic! The on-site managers and maintenance staff have been very helpful and responsive. Overall we haven't had any issues in the time that we've lived here, and it has been much nicer that some of the basement apartments we toured when we were looking for a place.

INVESTIGATE before signing a contract. Not all of the apartments are the same. Ask to tour multiple. I pay the same rent for an old apartment with water damaged popcorn ceilings and other age issues, as my neighbors who have mostly renovated apartments. Maintenance has been good about getting back to us for issues, but there are things that they say you just have to live with, or pay for the labor of someone fixing it (even though they will probably renovate it once we move out). They won’t let us switch apartments without selling our current contract and losing the re-signing rental discount. I’m not surprised that the management has an F rating per the better business bureau. Over all I’ve been happy living here! The people are nice and the building managers are good. But am frustrated about the inconsistencies between apartments. Living here could be a great deal, or just get your money’s worth with the bare minimum. Also bathrooms don’t have a fan and the window in the bathroom opens up to the public so good luck dealing with the humidity.

Been here just over 6 months, its older but nice. they have added a gym and grill since i moved in. and its great they are pet friendly, especially with an ESA. We have had a few issues with some older things in the apartment like some broken tile but they were quick once we reported it to get it replaced. even when our door lock decided to break it got replaced that evening with a new electronic one. The management that live on site has also been good since they took over from the previous ones and are usually pretty easy to get a hold of. and while it can take a day or so the main office seems responsive so far.

I have lived here for a few months and want to give an accurate depiction of what to expect, because when I was moving in the google reviews were very mixed and I had no idea what to expect. Let me just say, for $1100 a month, this place really is not a bad place to live but there are some glaring issues you should be aware of. First off, I don’t think this place actually has maintenance staff. When I moved into my apartment, I realized the boards in my bathroom floor were broken and water was getting under them. There is noticeable black mold under the boards when I look under the parts sticking up. The first thing I did when I moved in was put in a maintenance request for these boards to be fixed, and as of today (3 or 4 months later), they still are not. Water gets under them and mold will continue to grow. Another issue - none of my ceiling lights had covers over them, they were just light bulbs sticking out. I pointed this out when I moved in and submitted a maintenance request, but those still are not covered either. I will likely have to buy my own, Im giving up on waiting. I didn’t have a smoke detector and it took them about two weeks to get me one, which I’m sure violates some codes. Here’s to hoping I never have any huge maintenance problems, because I highly doubt they would be addressed. A lot of people here have complained about water bills. Mine have been normal, about $20- 30 a month I believe. The internet provided hasn’t been bad at all, i get about 700 mbps download and it’s very reliable. It’s only 25 a month which is honestly great. My AC worked great during the hotter months, and my heating seems to be okay too now that it’s getting colder. Fridge, oven, and dish washer have all been fine. Nothing wrong with the appliances so far. There’s bats in the walls - unironically. I leave for work early and they are still swooping around by the time I’m leaving. I have not had any issues with pests, but I live on one of the upper floors so I’m thankful for that. When you’re doing your tour they will be asleep, but just a heads up that it’s something during the morning and night. Parking is okay, it can be annoying. You’ll have one spot available to you, the other car will need to find street parking. I get off around 3 and am always able to find parking, but on the days where I get home in the evening I usually park a block or two away while my partner takes the close one. It’s never been something that bothered me, but it could be scary as a girl to make that walk at night. The walls are thin, you can hear your neighbors (especially your upstairs neighbors) a decent amount. Hopefully y’all are on the same sleeping schedule (mine are not lol). Still, it’s not too bad. I don’t lose sleep over it. Overall I enjoy my life here, but as a customer, I’m pretty unimpressed. I won’t be renewing my lease, but if I had to, I wouldn’t be despaired. The size of the apartment is great, and it’s fairly cheap (sad to say about the current market). I’m happy, but like I said, there are some glaring issues.

Lived at Heritage Court for a few years before moving away from Provo. Pros: -It's a pretty spacious one-bedroom apartment. More kitchen space and storage than you'll find almost anywhere else. His and hers closets in the bedroom are also great. -Large windows, which made the place full of light. -The internet they provide is a crazy good price, and it was mostly reliable for us while we worked from home. Cons: -The water charges aren't based on how much you personally use; they're averaged based on the usage of the building as a whole. We paid some pretty steep water charges when we were there as a result. -Thin floors. We heard almost every step our upstairs neighbors took. -Parking is tight. There's only one spot available per unit, and parking on the street can be tough. -On-site managers handle most of the tenant interactions, which can be a game of roulette. Some were very responsive, others not so much. We stayed for so long because the community was great, and because we didn't want to risk having worse problems by moving into a different one-bedroom apartment. Our experience was mostly positive here, but these are some issues to be aware of.