Inova

LISTEN TO REVIEWS. DO NOT MOVE HERE. I lived at Inova for about a year and moved out a few months ago. Like most people, I was looking for a “luxury” apartment without paying absurd prices like Indigo down the street. Everything looked perfect online: great location, modern units, and appealing amenities. The leasing staff were friendly during the tour, which only added to the illusion. In my excitement, I ignored what should have been obvious red flags. That was a mistake. The breezeways are some of the most disgusting I’ve seen in Reno, which says a lot. They regularly smell like urine, trash, alcohol, and things I don’t even want to identify. Management claimed the hallways and stairwells were pressure washed yearly. That was a lie. It never happened, and emails later confirmed it. Security is another joke. I was told the front gate was damaged by a windstorm when I moved in. Other residents confirmed it had been broken long before that. Even when it “worked,” the access code system was useless—anyone could enter by pressing the directory button and typing random apartment numbers. So much for a gated community. What I didn’t find out until after moving in is that a large portion of the complex is low-income housing. Many neighbors pay half the rent for the same units. This results in constant police presence—at least 5–6 times a week—and an overwhelming sense that safety is not a priority. There is little to no tenant screening, rule enforcement, or accountability. Unregistered animals, aggressive dogs, smoking, and illegal activity are common. There is ongoing drug activity at this complex. There were drug-related murders at the clubhouse. After that, I never used the amenities again, yet we were still charged a community fee even when the clubhouse was shut down. Another incident involved sprinklers going off in a unit with no fire—anyone familiar with fire systems knows that doesn’t happen without extreme heat. Draw your own conclusions. Cameras are everywhere, but they’re useless. My dog was attacked by another dog whose owner claimed it wasn’t aggressive. When I asked management to review the cameras—despite the person walking directly past one—I was told they couldn’t identify anyone. No dog was registered in the area either. Do whatever you want here; you probably won’t be caught. This is easily one of the most dangerous places to live in South Reno. Amenities are falsely advertised. The pool is filthy, the hot tub is almost always closed, the cold plunge looks contaminated, and the furniture is torn and stained. Most amenities close by 6 p.m. or open late in the morning, supposedly due to safety concerns. Yet residents are still charged a $150 community fee regardless of access or usability. The apartment itself could be decent—if you’re lucky. Mine wasn’t. Cracks in the walls, chipped flooring, crooked drawers, mold everywhere, and a dryer that never worked once during my entire lease. Maintenance was understaffed and overwhelmed, not incompetent. The front office staff and maintenance were kind and genuinely tried to help. None of this is their fault. This is a Greystar problem. They understaff the property, ignore safety issues, and continue charging premium prices for a complex that is anything but luxury. Don’t trust the five-star reviews, especially the ones posted after the shootings. Many appear AI-generated and conveniently timed. In summary: this is one of the worst, most unsafe places to live in South Reno. I paid to buy out my lease just to leave. Save your money, your safety, and your sanity. Do not move here. AI used to summarize the huge essay I had written for this place to fit google reviews.

I'll start with the good. The units are nice, and maintenance was always quick to respond and repair the couple of concerns I had. The bad. Gang activity, shootings, break-ins. Had someone try to break into my garage while I was in it. Police and emergency services are constantly on site. Dirty facilities. The maintenance / grounds team seem desperately understaffed. The grass common areas are full of dog poop, and management is either unwilling or incapable of enforcing residents to pick up after their pets. The dog parks are the worst. In the summer months they are unusable due to the AstroTurf getting so hot. They don't get cleaned, leading to the parks smelling very poor. The passageways don't get cleaned. The claim to pressure wash them, but didn't in the 14 months I was there. They force residents to pay for this valet trash service, that is simply awful. The collectors come around between 8 and 12pm and they will literally throw garbage bags from the 3 floor to the ground. There's garbage bags, and trash left on the stairs, and the garage doors. Somehow the garage cans are constantly overflowing. There's a strong odor of weed most of the time despite their no smoking policy. The exit gate has been broken since Nov 2024. This has created a situation where people will race in through the exit gate nearly causing accidents. One that note, people race around the complex at all hours of the night. The Internet is terrible. There's no parking