The Element at University Park

Do not be misled by the misleading reviews for this apartment complex. This property has a long-standing pattern of manipulating its online ratings. Residents are routinely pressured to leave positive reviews for even the most basic maintenance requests — including something as insignificant as replacing a light bulb — solely to bolster the complex’s public image. Management consistently withholds essential information, provides inaccurate deadlines, and then later claims that new requirements or dates were “previously communicated” when they clearly were not. This behavior is not only unprofessional but intentionally deceptive. The ownership group behind this property, operating under Lumen Properties, has an extremely poor public rating, and based on their practices, it is not difficult to understand why. Unexplained fees appear without prior notice, and residents are immediately charged $10 per day in late fees if they question or delay payment of these unexpected charges. This company has also allowed tenants to remain in units with severe issues — including prolonged mold concerns — without addressing the root problem, instead opting for superficial fixes that fail to resolve the actual hazard. There are entire online communities and reports dedicated to warning prospective renters about this property and its management practices. Anyone considering leasing here is strongly encouraged to do thorough research. I am willing to provide documentation, screenshots, and additional verified reviews from previous tenants to help others make an informed decision.

jack and willy, the maintenance men were very respectful and worked quick ! thank you so much! also love both of the office ladies super sweet! very quick and easy move in process and they are all very communicative! 10/10 so far!