The Harbor at the Barracks

By far the WORST apartment experience! Our time at this apartment complex has been a disaster from start to finish. Management is unresponsive and difficult to deal with- emails & maintenance requests go unanswered. The leasing staff had no idea on anything! The condition of the property is NOT what is advertised. The apartment was filthy upon move-in along with an AC filter that had never been changed. Common areas are poorly maintained and filthy along with a fire alarm issue that cannot get resolved. Dog poop left in the hallways for months along with trash!! Upon move out we cleaned, painted and took pictures to make sure all areas were above expectations. ONLY to get hit with a LARGE bill of ridiculous charges!! Potential Renters BEWARE!!

I have lived at the Harbor for 3 years now and every year this place gets worse and worse, especially that now it's owned by the Arena Group. They will charge you hundreds of dollars in fees randomly accusing you of never making certain payments, and even after confirming on your end that you have, will insist you have not. Then, when asking for proof on their end, no one has an answer. They will have you running around like a chicken with no head constantly re directing you to no one who can give you an answer or any proof about the "missed" or "overdue" payments they've already charged to you, with no warning. Not including all the other fees they charge on top of rent making it a couple hundred more than what you're expecting to pay. Was an amazing place to live a few years ago but if you come across any place owned by the Arena Group, find another place to live to avoid issues. Edit: In response to the owner: "clarify the facts for accuracy.." Your side of the story is not how this situation has been handled at all. You guys would not even allow me to move into my new unit during July until all past charges on my account had been paid. I was not given my key on the new move in day, again in July, until my balance showed as ZERO meaning I did not owe anything. Deciding to publicly put out my payments on a goggle review instead of emailing or calling my other or I back is so extremely unprofessional. My mother has been going back and forth with the leasing office and collections trying to get an explanation for the charges and no one could give her one, but now that I have written a review, theres suddenly a full explanation? So, not sure why you're saying we haven't been attempting to seek clarification because everyone we have been directed to reach out to has not given it to us. Maybe if your accountant was competent, this issue would not have dragged on for this long.