24fifty

The building always has fast turn over for any issues that arise and the leasing office is incredibly helpful. Coleman was a big help when there was some worry about my cat potentially being without a water fountain during the recent city wide power outages and he went up to check on the kitty and even placed a bowl of water down for her while I was on my trip for a few more days. They were able to give me some peace of mind and save me from a potential anxiety attack so for that I’m incredibly grateful. 10/10 service and incredibly helpful.

My partner and I lived in 24fifty for over 3 years and overall had an okay experience. While there were consistent issues with broken garage doors, faulty elevators, water shutoffs, and the occasional late-night fire alarm, we took most of it as par for the course of living in a large, corporate-managed apartment building. We loved the common areas and were always impressed by the cleanliness of the building overall and quickness of the maintenance team. However, we moved out in September and since then, our perception of 24fifty and the Sentral management team has changed completely. The manager, Steve, has been almost completely unresponsive to us when we've requested clarity over a ridiculously large move-out charge, seemingly to do with a utilities error on Sentral's part. After calling the office multiple times and being passed off to other team members, we finally were able to get the charges lowered. The main issue, however, has been with getting our security deposit back. We were told that we were owed the entirety of the $500 deposit due to the condition we left the apartment in, but that Sentral is not responsible for paying it back to us because the building was under different management when we originally moved in. After much back-and-forth with Coleman (who is the guy that Steve seems to push all his work off onto), we were told at the beginning of November that we would be receiving a confirmation from Steve when our check was sent out. It is now the first week of December, almost 3 months since we moved out and a month since that communication, and we have no update. It's taken up far too much of our time and effort to have to be the ones reaching out to Sentral at every step of the process and to deal with their unresponsiveness. While Coleman has been helpful when he can, he doesn't have much control over the situation and is not proactive in keeping us updated. It seems like the team is hoping that if they stay silent for long enough, we'll just forget about the whole thing, which is just unprofessional and disrespectful to us as such long-time residents.