Flats at the Oval

Administrative/Office Team =2.5/5 Stars Matt the Handyman = 6/5 Stars The above reviews summarize my opinion nicely. Overall administration and office we're able to provide me the paperwork necessary to live at this apartment, but on follow-up visits I was unable to secure, clear and concise communication regarding various matters. It feels like everyone at the office has no clue what is going on, and I would be better off speaking to the manager or chicago-based on company directly in order to understand policies/ask basic questions. With the above being said, Matt, the handyman is an absolute gem! 6 out of five star service, quick to respond, always prepared, usually has work orders completed within 24 hours of them being posted. Helped me get back into my apartment on multiple occasions (even on the weekend when I forgot my keys inside). I have nothing but glow and praise for the man! Whatever flats the oval is paying him, it is not enough! Matt also knows a lot about basic building policies, so ask him if you have any questions about whether you are allowed to do something on the grounds (so you can avoid the headache of trying to ask the office team)!

Zero Stars. Internet issues and lack of information on when it will be resolved. The building has had internet issues for almost 20 days now. Speeds are so slow you can't even have a conversation with managment as it breaks up. There is no ETA on when this will be fixed. When requesting contact information for the next person in charge, you receive an email address to a person whose mailbox is full. Unacceptable management. This building was sold last fall and new managment company does not have a great review. 100% think twice about renting from this company - a scion community who specializes in student housing.