Firestone at West 7th

I am convinced that some of these reviews are from the staff, but let me get started on my review. The leasing office is responsive, but they rarely have solutions to your problems on the first visit. I had a leak in my shower from an exposed pipe, and the maintenance team ruined the tub to fix the issue and left items in the bathroom. It took over 4 months for them to repair a shower that they said would be fixed before I moved in. And rats!!!! There are rats! I had an infestation. I was offered a new apartment of the same style and that was never followed up on. It took me purchasing no show traps to get rid of them and then I put repellent around the apartment to keep them out. And I was pregnant at the time. They had no interest in helping until I came up to the office in person two days after my baby was born. They are not honest about how they can help, so you get the run around a lot. I also had no AC for more than half of the summer. The maintenance team would come by and nothing would change.

Teresa is awesome and she always makes sure my apartment maintenance problems are solved properly and at a timely manner. She also treats my dogs with kindness and gentleness that makes it more comfortable for me to let her work at my apartment when I'm away. Thanks to you!