I am convinced that some of these reviews are from the staff, but let me get started on my review. The leasing office is responsive, but they rarely have solutions to your problems on the first visit. I had a leak in my shower from an exposed pipe, and the maintenance team ruined the tub to fix the issue and left items in the bathroom. It took over 4 months for them to repair a shower that they said would be fixed before I moved in. And rats!!!! There are rats! I had an infestation. I was offered a new apartment of the same style and that was never followed up on. It took me purchasing no show traps to get rid of them and then I put repellent around the apartment to keep them out. And I was pregnant at the time. They had no interest in helping until I came up to the office in person two days after my baby was born. They are not honest about how they can help, so you get the run around a lot. I also had no AC for more than half of the summer. The maintenance team would come by and nothing would change.

Teresa is awesome and she always makes sure my apartment maintenance problems are solved properly and at a timely manner. She also treats my dogs with kindness and gentleness that makes it more comfortable for me to let her work at my apartment when I'm away. Thanks to you!

First the positive. The staff is friendly and responsive. The apartments are conveniently located. Now the reality. These buildings are old. The windows no longer properly close, allowing outside air and bugs in. During warmer weather, we’re constantly having to kill wasps that get in. Our electric bill is over $200 a month because our two ac units are constantly running. Maintenance offered no solutions. They caulked up one of the windows but they obviously can’t do that to all of them as that is a fire hazard. When our upstairs neighbors walk, our ceiling rattles loudly. So loudly that the cieling fans rattle. The parking gates are constantly broken. And many of the pedestrian gates dont lock. Constant issues with the trash compactor. They would get three stars, except the rent they charge is far too high given the quality of the buildings. Bottom line: you can do way better in downtown fort worth for the same price. We’ve been here for 3 months and the lease cannot end soon enough. LOOK ELSEWHERE.

Teresa (maintenance department) from Firestone apartments has gone beyond and above for service and make sure everything in my apartment is working and up to date. The attention to detail and help and honestly how quick the response is to help makes me feel so better about living here. So much I resigned my lease. I love all the help and she’s is seriously the best!!! Great customer service.

I moved in July, to be honest I had some initial issues in the beginning, BUT they were corrected and since then property staff has been on it , they upped the night security now and any maintenance issues I’ve had are always resolved super quick. Shout out to Shannon and Teresa they are both amazing and timely at their job. Also Shout out to John in the leasing office who is very respectful and helpful with things. I love my apartment and the rent is a great price for the location and sq footage.