DO NOT LEASE WITH MOSAIC. They will NOT support you if you have security issues. Rather than try to help, by installing security cameras for example, they will cite the lease terms that they have no responsibility. You are on your own.
I had a very poor experience with Mosaic Student Communities regarding my security deposit billback. After moving out of 1113 W 22nd St, I received charges that were unclear and inconsistent with my lease. I sent multiple emails (Aug 17, 18, and 20) requesting clarification, including: • Which rooms (1–3) correspond to the rooms listed in our lease (A, B, C). • A breakdown of cleaning charges for each bedroom, bathroom, and common areas. • Clarification of painting charges and which specific items were billed to us. • Confirmation that maintenance items such as caulking and snaking are not tenant responsibilities. Despite repeated follow-ups, MSC never responded. Their lack of communication is unprofessional and leaves tenants with no way to fairly resolve disputes. If you plan to rent with MSC, be cautious. Make sure to document everything with photos, keep detailed records, and be prepared for a lack of transparency when it comes to your deposit.
