I have never felt so unsafe living in an apartment complex. The fire sprinkler pipes were leaking and I understand old buildings have more issues. Not only did it take a long time to completely fix everything, including a mold problem, but they did not give notice prior to entering my apartment for follow up repairs and check ups, other than one with a third party. After a morning shift, I was about to get in the shower and one of the maintenance guys entered my apartment after announcing himself twice; I was yelling that I wasn't dressed and barely had time to throw clothes on before he opened the door. He said he came in to see if the paint was dry around the fire sprinkler in the hallway. Another time, I returned from a trip to find half of my bedroom coated in dust from fixing the wall and one of my purses has a hole in it. On one occasion, where I spoke to the office staff about the incident, the maintenance guy stood there, told me my room was messy, but he had covered everything, and didn't touch my stuff; none of that was even remotely the point and I had just packed for an emergency trip. No one told me he was coming into sand and paint the wall that week. The office lady did not intervene and the property manager had her office door open and just sat there while another employee tried to blame shift. Later, I spoke to the property manager in person who apologized and another office lady who justified maintenance entering without notice because when one maintenance request is filed, they just enter for any follow up repairs because they just go through a list everyday. Although the property manager said the last part was not true, the actions, or lack there of, prove otherwise. The follow up maintenance was few and far between for months because the water damage and mold was extensive and the initial repairs did not work, but the behavior continued from the same maintenance guy. The office continued to gaslight me via text explaining how I need to communicate with them. I did. All I wanted was some form of notice prior to entering my apartment, whether it be a call, text, or e-mail. It did stop once I said I will call the police if this continues. It is not difficult to set up a system to notify tenants prior to entering their apartment. I never had this issue with any other apartment complex being this disorganized and adamant about not being courteous. I understand if maintenance needs to enter if something is classified as an emergency, but maintenance entering at those times was not classified, nor disclosed as such during any discussion. I was the one who had to express urgency when the mold was still present and I was getting sick. The head of maintenance brought in a fan right away and sprayed a chemical on the mold, although with all of the follow ups, testing for mold should have been included with major water leaks to catch it earlier. All of this on top of being a one bedroom, one bath apartment, the rent increases did not match the quality; in almost two years, my rent and complex amenities bill increased almost 50% from when I signed the initial lease. With all of that being said, the location of the complex being next to the highway is great. Some of employees were excellent, but a good portion of the office staff and the one maintenance guy made my stay less than pleasant.
