Leasing and renewal has been super smooth with the main office. The staff is always readily available and prompt with communications. Fees are fair and transparent. You can count on them to communicate any news or updates about the complex.
The WORST living experience I've ever had in my life. We had a water issue where the water heater is (and still is) not working properly. The water runs cold after minutes. And we agreed to let maintenance come to fix it. They said they needed to order a piece for the hot water and did not. Instead they started blaming us for stuff that was already an issue in the unit such as the missing light bulb in the front of the unit. They told us they would not enter on the lease to the unit. We were lied to and were said notices were posted outside our door of some inspection. But no notices were posted. So they are intrusive. And basically entered without us even being there and without our permission. This is for unit F1236. I do no recommend you live here unless it is an emergency and even with that try to find some other place. It got to the point where the Mountain Run apartments (we pay our rent each month) got legal people involved and they did not fix our water issue. Incompetent staff.
