La Casa

Genuinely the best management I have ever encountered here in Provo (maybe ever). I have lived at a handful of places and I have never felt more heard and seen as a student lessee. The apartments are older, but charming. They always update or fix whatever you need quickly. It’s also so close to campus. Like a 10 min walk. I loved my 18 months here!!!!

Not a fan of the management here. They were prompt in responding to very simple tasks but not with anything else. From the beginning of my interactions: I asked for a tour and didn't hear anything about that but ended up knocking on someones door and taking a look for myself. The living area is small but the rooms are a good size and it's cute. I applied and paid the $50 fee. I was accepted and told I would be sent the lease in a couple of days which ended up being over a week. I signed the contract and it said I would immediately need to pay the security deposit. I didn't receive that invoice for a long while so I requested it be sent to me and was told it would be soon. About a month passed and I still hadn't gotten it. I found out my requested roommate wouldn't be able to live with me anymore and started having second thoughts about living here because of the lack of communication and timely manner of operations. I ended up having to pay a $100 fee to terminate my contract which according to the papers was associated with the time it would take to return the security deposit which he didn't have to do since I never paid it because he never sent it to me. Seems like only one guy is in charge of everything. Pretty unprofessional in my opinion compared to other complexes I've looked into and had conversations with. Upset that I wasted the amount if money I did when I feel like very minimal work was put into assisting me. So as you can see I didn't live here but I'm relieved I won't based on the service I've gotten so far. I can't imagine how long it would take to get maintenance done or other things for residents.