Aspen ridge has been a very honest and conscientious company that does a superb job managing all the propertie we’ve had them take care of in Provo. We have had them help us since 2003. So, for 23 years we have impressed with their professionalism and ability to take care of concerns of the tenants and owners. They try to get repairs done in a timely matter. In my opinion, they deserve a medal.

Aspen Ridge Management is the biggest scam for real. If you can find a place that they don't manage definitely do so. They have SO many unnecessary fees tacked on to your monthly rent. I moved out mid way through my contract cleaned my room and living spaces throughly for the new tenant. He had no complaints, but still they have to take $50 out of my deposit for a "refresh" for the apartment. I know they aren't going to that apartment till August hits and they need to do cleaning checks. Not too mention when I first moved into Lone Tree our room was still so gross and dirty with lights out and cob webs on the wall and in the drawers. They take a lot of money from you for "cleaning" yet their apartments are always dirty. Somethings not adding up here.

Atrocious communication between tenants and management. I was trying to move my contract from 1 room to another (both in the same apartment owned by aspen ridge) and was told this would be fine. After 3 emails, 2 in person visits, and at least 2 phone calls, I was told my request would be forwarded to someone who could do it. This apparently never happened and the contract has been sold to someone else due to “my request never reaching their office.” Not sure what more I could have done to ensure my request reached them, but do not expect to have any reasonable communication with management if you choose to live here. (My apartment also had an issue with a broken dryer that took forever for them to fix, but seems like other people have commented about that here.)

There is a reason they have such low ratings across many years and multiple locations, Aspen Ridge is simply awful. Like any management company they try to milk you for your money as much as possible. In my situation, they tried ignored my notification that there was a bug infestation when I moved in, then tried to pin it on me and make me pay for extermination when the infestation returned. They have double standard cleaning checks, they don't maintain the grounds, communication is 48 hours minimum before they get back to you, and there is about 25% of the rent hidden from the listed price. There are no 'resident benefits' or 'amenities', yet they charge outrageous amounts per month claiming that they provide them. Horrible company. Stay away if you can. I have never heard anybody praise Aspen Ridge. Very unfortunate that they own so much of the Provo area that other options are limited. Edit: As if I thought it couldn't get any worse. They kept 50% of my security deposit (roughly $600/$1,200), and when I looked at the charges as to why they were taking so much, there were a lot of nonsense charges that shouldn't be there, cleaning for one, and I was charged about $25 THREE TIMES for something my roommate got charged once for: A lightbulb and stovetop plates. You would expect a lightbulb replacement doesn't cost $100 then split it between all 4 residents. They bundled the costs into a single $25 charge for my roommate and three separate ones for me! When I pointed this out, (and the fact that none of the charges matched what my roommate was paying, clearly showing they don't use receipts to charge equally), they said they would only refund me the lowest amount for one of the charges then stopped talking to me. So much for being a "we are so happy to work with you" company. These guys are scumbags and they know it. Stay away and don't get scammed yourself!

Was my unit dirty upon move in? Yes. Was my apartment overall a fine and adequate student living situation? Yes. But from a customer service side, I will say Aspen Ridge has been the most pleasant to work with I've ever seen. Whoever answers their texts is doing an EXCELLENT job. In selling my contract, I had a ton of questions, and they answered all of them over text directly within like 10 minutes. They didn't just link me to some poorly trained AI chatbot or FAQ page, but legitimately answered every question and helped me through every step of the process. I got my contract sold and they approved the incoming tenant within 24 hours. It helped ease the stress of selling a contract and I am grateful for their speed and responsivness.