Generally, I don’t write reviews, so this will probably come across a bit more negative than usual. It usually takes quite a bit for me to put the time and energy into writing one, so keep that in mind. I’m currently apartment shopping and working with an apartment locator to find a decent complex in North Dallas that allows easy travel both north and south. This property came up on the list. At first glance it seemed a bit overpriced for what it offered, but I only have two major requirements and one “nice to have”: the unit must be on the highest floor and it must have a garage. Based on the listing, this place appeared to have both. I was contacted via email by Jennifer, who was prompt, friendly, and provided all the information I needed, including which units would be available around my move-in date and where the garages were located. I scheduled a tour for 1:30, and up to that point the process was seamless. Jennifer was great. However, things went downhill when we arrived for the appointment. It looked like Jennifer was out of the office that day, and we were helped by another employee Leticia. She was sitting on the left side of the leasing office computers. From the start, it honestly felt like she had zero interest in potentially closing the deal or even engaging with us. She seemed very closed off and asked for the same information Jennifer should have already had in the system—things like what I was looking for, my budget, preferred location, etc. There was little to no effort to be personable. At one point I even mentioned that if she was busy, we could just do a self-guided tour. She said self-guided tours weren’t available, yet shortly afterward handed us the keys and had us view the unit ourselves anyway after briefly showing us the leasing office amenities. My sister immediately picked up on the same odd vibe. I don’t want to assume any malicious intent, but it definitely felt like she had little interest in doing the job or helping us through the process. As for the property itself, after walking through it, the place honestly gave off more of a prison-compound feel than a welcoming apartment community. It’s an older garden-style complex with elevators and very basic amenities, which is expected for that style of property. But overall, this CityLine apartment complex really captures the deeply rooted “rat race” feeling that much of Dallas has. If location is your only factor when apartment shopping, this might be a convenient spot. Otherwise, everything else about the complex felt pretty bleak at best.
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