I want to share my full experience with Lightbox in hopes it helps others navigating the leasing process, especially those from marginalized communities. When I first began applying, the experience was confusing and frustrating. Communication between the virtual and on-site teams was inconsistent, with conflicting information and a lack of accountability that made the process feel disorganized. At one point, I was even hung up on after respectfully asking that my correct pronouns be used and seeking clarity about a unit still being advertised. That moment felt incredibly disheartening and left me feeling unwelcome. To her credit, the property manager, Shelby, did step in and apologize for the earlier mishandling of my application. She worked through several hurdles to help me secure a unit before my previous lease ended, and I appreciated her professionalism at that stage. However, since becoming a resident, my experience has significantly deteriorated. There have been repeated instances of package theft. Multiple deliveries have gone missing, including a recent $150 item. There are cameras in the lobby pointing toward the front entrance, but there is no surveillance covering the mailroom itself. Despite ongoing theft, there has been no meaningful resolution or preventative measure implemented to stop the pattern. Residents should not have to repeatedly absorb financial losses due to inadequate security in common areas. The building also presents ongoing quality-of-life issues that have not been adequately addressed. The fire alarm has gone off repeatedly. I have personally experienced being stuck in the elevator for over an hour. When I requested documentation regarding elevator inspection certification, something management is legally required to provide upon request, I was dismissed rather than assisted. Noise insulation between units is extremely poor. Footsteps, stomping, and shouting from neighboring units are clearly audible, even late at night. Off-leash dogs are regularly present in common areas despite lease requirements, and enforcement appears minimal. Additionally, residents frequently smoke in or near the building, resulting in persistent odor infiltration. At almost $1,700 per month, residents should reasonably expect responsive management, functional building systems, and a secure environment. Instead, concerns are often minimized or waved off. I share this not out of spite, but out of frustration with a pattern of unresolved issues. I hope management takes meaningful steps to improve safety, enforcement, and communication so future residents do not encounter the same experience.

I was charged for a damaged smart lock after someone attempted to break into my apartment. Management’s own message acknowledged that “an unknown individual was yelling and struck the door multiple times” and “appeared to attempt to force entry into your home.” A neighbor witnessed this attempted break-in. Despite having clear evidence this was a crime committed against me, I was still billed for the repairs. The building is holding tenants financially responsible for vandalism and criminal activity that they did not cause and could not prevent. This creates an extremely unsafe environment where: - Attempted break-ins are treated as tenant liability issues rather than serious security concerns - Victims of crime are punished financially - There’s apparently no building security or accountability for resident safety The fact that management can witness a violent attempted forced entry and then charge the would-be victim is unacceptable. If you’re considering living here, know that you may be held responsible for damages caused by criminals targeting your unit.

Went for a self-guided apt tour. The elevator seemed to need a key to work, so had to walk up the stairs. The apt that I came to view wasn't available - not sure if that means it's already rented... There is no one to call or ask either. On my way out of the building, the staircase was locked and I couldn't get out. The 1st resident that came by was an angry white woman that yelled at me for being in her building. All this combined with the other comments, I'm going to take all this as a sign not to live here...

I have been and still do live at this building. There are so many problems with safety here. They have hired a security guard I have honestly only seen once. Residence don't seem to care but it's really not there job it's the building to assure safety as this is a building that is suppose to be secure but it isn't there more focused on the landscaping then the safety of the individuals that live here. Also the butterfly box is always down paying over $2000 for a very small unit and safety always being in jeopardy it's not worth it. You have a more secure place in a dangerous area then here and maybe will save a few dollars tbh.

Not satisfied with service management. I have been trying to solve a washer problem since over 2 weeks and they keep delaying it. Something so important as a washer! Also, utility bills are so high, water bill comes around 220$, extra 70-80$ for Wi-Fi which is mandatory. Utilities go over 350-400$ over the base rent. If something doesn’t work the service manager would say “you broke it”.