My refund, which was legally required to be returned within 21 days under Washington State law, was delayed for approximately eight months. I had to follow up constantly with no clear communication. Every time I contacted them, I was forced to re-explain everything from the beginning since they forgot everything about what I have mentioned about - this happened over 20 times. Only after I mentioned hiring a “lawyer” did they suddenly process the refund, and even then, they miscalculated the amount and sent two separate checks. No apology. No accountability. Extremely unprofessional experience. Don’t waste your time.
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