I’ve had a seamless experience moving in. Brooke has been immensely helpful, and Craig was in here day one fixing things for me. Great, close knit, caring team. Made moving in here pleasant and easy!
For the most part, I have loved living here. The maintenance manager, Craig, is phenomenal and he is always willing to help. I’ve been here since it first opened and haven’t once considered moving out until the original company that owned it sold it to a new owner. The new manager, Jessica Flores, is rude and NEVER communicates anything important. It always takes me a minimum of three times to get a response and even then she acts put out that she has to do her job. Recently, I had surgery on my ankle and couldn’t walk on it. The elevator broke down 4 days before my surgery and wasn’t getting fixed despite me telling them that I would not be able to climb stairs and they would have to find a way to accommodate me because it is the law. They refused multiple times, again this is ILLEGAL, so I had to contact a lawyer to get them to actually fix it. I should also state that this is the third time in 2 months that that the elevator has been broken down. If you have any kind of disability this is the last place you want to live because they will NOT work with you. Avenue 5 is the owner and I wouldn’t recommend them to my worst enemy.
