Viceroy Observatory Park

I moved into this apartment complex when it was under former ownership going by the Modera Observatory Park. Under previous ownership all issues/concerns were handled in a timely and professional way. Since it changed ownership around the last quarter of 2025, absolutely everything has gone down hill. I have had an ongoing issue with my apartment for the month and a half (at least) and have tried five times now to get a resolution without any updates. I will be happy to update my review when an update/resolution to issue is provided but until then, this is an accurate and honest review.

My family and I recently sold our home in the foothills and moved here temporarily while waiting for our Wash Park home to be ready. The location is incredibly convenient, the amenities are great, and the community itself has a lot to offer. That said, ownership has replaced the leasing staff at least three times in just the past couple of months. It’s genuinely disappointing to walk into the leasing office and find out that people we’ve gotten to know and built relationships with have been let go. These staff members are part of the fabric of the community, the friendly faces you say good morning to while grabbing coffee, the people who keep an eye on packages and even deliver them to your door with a smile. Losing 10–15 people in such a short time is a real bummer and, in my opinion, a big loss. I believe the community handyman, Carlos, is still here, and he is honestly the biggest reason for the five-star review. He’s fantastic and truly cares about the residents. On the positive side, we love the heated pool, hot tub, and community spaces, they’re great and well used. One small request: please power wash the garage. It looks like it’s never been done and would make a big difference. Overall, this is a great place to live, but I hope management recognizes that the people who work here are an asset to the community and deserve to be treated as such.