4000 Hulen

The staff is amazing—5 stars for them—but the reason for the 1 star is for those corporate people we don't see who make all these rules and unnecessary fees. My apartment is outdated with appliances and some other stuff. I know if I upgrade, it's going to go up, and also the towing is out of control; it's so hard to have guests over, and at times we forget to register them. It's not fair, and I wouldn't doubt if someone from the office is working directly with the towing company to make money on the side, but if I ever see someone's car getting towed, I'm blocking the gate and pulling the fire alarm. It's super expensive to get it out, especially in times like we are in now.

I never like making these reviews but I toured this community and worked directly with Nikki in the leasing office. I want to share my experience for transparency and to help Future perspective residents. When it was my time for the schedule tour Nikki made a phone call to what appeared to be the maintenance man to conduct the tour instead. While the maintenance team member was polite, I found it unprofessional for someone outside of the leasing team to handle the showing, especially when discussing unit details, availability, and pricing. I also asked to see additional available units that were listed at the time and she declined and stated that they were all the same as the one I had already seen. As someone making a significant financial decision, I expected the opportunity to compare units personally rather than being told they were identical. while I was in the office I observed a resident come in to pick up a package and instead of assisting directly, Nikki contacted maintenance to retrieve it, even though the mailroom appeared to be very close. The interaction reinforced my impression that the level of professionalism and customer service does not meet expectations. Overall, I did not feel valued as a perspective resident. Touring an apartment should feel organized, informative, and customer focused, and unfortunately that was not my experience. I hope this feedback is taken constructively and lead to improve improvements moving forward.