The staff is amazing—5 stars for them—but the reason for the 1 star is for those corporate people we don't see who make all these rules and unnecessary fees. My apartment is outdated with appliances and some other stuff. I know if I upgrade, it's going to go up, and also the towing is out of control; it's so hard to have guests over, and at times we forget to register them. It's not fair, and I wouldn't doubt if someone from the office is working directly with the towing company to make money on the side, but if I ever see someone's car getting towed, I'm blocking the gate and pulling the fire alarm. It's super expensive to get it out, especially in times like we are in now.























