The buildings at Esprit were built in the mid-70s. I expected minor leaks and issues due to the age of the property, but I had a big issue occur in my apartment.
My apartment is next to a boiler/laundry room and since living here for 10 months, I have had 2 leaks, and a heating pump issue that has been impossible to fix or diagnose. It causes very loud noises that disrupt my sleep. It’s nobody’s fault, just very unlucky. I understand this may be a rare circumstance.
However, the maintenance supervisor Luis has done everything in his power to go above and beyond to fix this heating pump issue. He has had multiple parts replaced, multiple plumbers come in, and has kept me updated every step of the way. He respects my time, and my apartment.
The office manager Cesar also got involved in this project, and has done whatever he can to rectify the situation. He offered me several options such as moving to a different unit. (i decided not to take any of his options, so it’s really my problem lol) It’s good to know he cares.
I can honestly say the management cares about making this a better place to live. They are actively making improvements, and want the residents to be happy.
However what others say is relatively true, they don’t do a great job of cleaning the apartments before move in(i have never experienced bedbugs or roaches), but the maintenance staff is impeccable. Any time I put in a request, they are on it ASAP. Any maintenance issue i’ve had has never reoccurred (besides the heat pump).
Luis has been understanding, calm and reasonable when I have not been. Whatever you make is not enough. You deserve a vacation and a raise.
