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I have lived here for a year now and I haven't had a bad experience yet. The management here is awesome! Professional and friendly. The only thing I could find that can use any special attention is the laundry facilities. The washers and dryers are complicated and tend to break down a lot. I give my living experience here a 10 out of 10.
FYI: tenants are **allegedly** incentivized to post fake 5-star reviews for rent discounts. - Infested with roaches and mice. - There was a robbery and murder in unit 309 of Bldg 1 in April 2024 and Urban Phenix **still** hasn't upgraded to adequate surveillance. - Poorly insulted units don't retain heat well during winter months. - Inconsiderate, nasty neighbors. They leave their trash outside of their apartments, are noisy at various times, and will literally steal others' laundry. - Speaking of laundry, someone SMEARED FECES ON THE DOORS OF ONE OF THE LAUNDRY ROOMS!!! - Tenants who don't really know how to fix cars treat the parking lots like a huge repair station. Expect oil stains everywhere, car alarms going off late at night into early morning, and exhaust fumes. - Any complaints made on the community portal (and there are plenty) will be ignored. David Harring, the community manager, reads them but doesn't "care about haters, dude" but she also doesn't care because the tenants didn't also submit maintenance requests. - Tenants could violate lease multiple times and either get completely ignored or get relocated to other units in other buildings by the community managers. I would know, that's what management did with my former neighbor.
