We had the pleasure of stopping in today and meeting Shey. She was friendly, welcoming, and made the experience smooth from start to finish. Shey was helpful, professional, and took the time to answer questions, which we really appreciated. Overall, it was a very positive experience, and it’s always great meeting people who bring good energy and professionalism to their role.

I lived here for just about 2 years and never had any problems. I loved the urgency when I needed something fixed and the wonderful help of all the staff when necessary. I’m saving money for a couple of months but will definitely come back when I am looking for a one bedroom. I recommend U@19 to anyone seeking a quiet and safe place to live. Thank you!

It’s been a month since they’ve came and fixed my ceiling fan, it’s hot being in an upstairs apartment. The living room ceiling fan circulates the whole apartment and keeps it cool. Phoenix has been having record numbers in heat and they can’t fix my problem but they can remodel the 2 apartments next to me but not fix my problem

Management constantly changes. No one actually cares about you once you sign the lease. The gates are always broken. Changing to the fob was a ridiculous choice because half of the time it doesn’t work. Then $25 to get a new fob if you lose yours, only 2 free. Maintenance needs to be properly trained as they have very limited training and never fix anything fully. Our unit was switched without consent when we moved across the country. The stove was broken, dishwasher full of nasty water, first bathrooms tub didn’t work, and the place was dirty and had trash from previous tenants. Took 10 days before they came and “fixed” the 3 things. And only after we threatened to call a professional and have the amount taken off our rent. Always have homeless wandering the parking lot and sleeping in the courtyard. Drug users wandering and stealing stuff. Office doesn’t care. Then when you move they refuse to give any information to a prospect landlord. Takes maybe what, 5 minutes to fill out a reference paper and fax it back but cannot be bothered. We have lost out on multiple homes due to their laziness and unprofessionalism. They do not care about you. Once you sign your lease you’re done for. They also have a bunch of fake reviews in order to achieve their 4 stars. Also no one should be able to leave reviews UNLESS they live there. If you just toured you shouldn’t be reviewing. Save yourself and take your almost $2k a month and spend it on a complex that actually will meet your needs and give you respect. Almost $2k to live in this are is ridiculous. Don’t waste your time or money.

It seems they allow tenants to neglect dogs by allowing them to leave dogs on balconies? It is summer time in AZ and the dogs seemed to be panting really hard. One looks severely matted. Saw this in the apartment compelx area 15. Please address. It is not okay to not do anything. Will be reporting as well.