The Matisse

I was a resident for 10 years. In October I reported a water leak soaking the hall in front of my apt, it was ignored. How do you ignore a water leak that is causing soaking the hallway? A week later my bedroom was flooded. My closet was saturated. I got no help from anyone. The apt was unlivable, I had to move out. If I moved within the building I had to pay my moving expenses. I decided to move to a different apt complex in the S Waterfront. I realized I was a commodity, not a tenant. I attempted to collect rent for the 18 days the apt was unlivable and instead I got an invoice for those 18 days for trash, and other community expenses. I'm pursing litigation. And it appears they violated state of Oregon laws. And I'm in process of reporting them to the State of Oregon AG. Also someone was constantly stealing packages left in front of my door. I asked to put a camera on my door, that was declined. So security is not a responsibility of the building either. Oh, I'm 77, a veteran and health conditions covered under the ADA. The S Waterfront is a unique community with dozens of apts with a very different culture. This experience should be a message to everyone

Please read my entire review before thinking about moving here. I have similar complaints to all of the recent reviews 1 STOLEN bike - this week our bike was stolen from the “locked” bike storage room. The previously locked room has been left unlocked all week and our bike was stolen by someone unscrewing the bars from the wall. We reached out the office to see if they have security footage and they don’t even have the decency to respond to our email. It seems someone in the building is stealing the bikes and they won’t even try to look into it. 2 Garage left without a gate for 3 weeks. It is unacceptable for the garage to be left open and ungated for such a long time period and security should have been provided to watch over the garage. 3 Uncleanliness - the recycling room is a complete disaster and constantly overflowing. The trash chutes often aren’t functioning despite charing each unit a separate trash fee each month that is not included in rent. The hallways constantly have trash in them 4 Water leaks - there have been a strange amount of large water leaks occuring in both buildings. They must not be keeping up with plumbing repairs. The hallways now smell like molding carpet and there are constant water shut off 5 Rent prices - the cost of rent here is insane compared to the quality of apartments. I submitted a maintance request for a sink that won’t drain over a week ago and have not seen or heard from maintenance since then. There are fruit flies and bugs in the apartments. Each month it seems there are new random charges added to the bill that weren’t disclosed on move in. The office staff is rude or won’t respond at all when asking for help. The rent prices seriously need to come down for what this apartment offers. It is worth it to look at other places on the South Waterfront even if it means your unit might be a little smaller.