Mary and Isaac helped me a lot with a problem I had with my FOB. They are very kind and friendly in the way they treat people, and they solve everything very quickly. I’m really very grateful to them—excellent people.

I do not recommend moving here! My husband and I moved here from Arizona at the end of May. We signed our lease at the beginning of the month, which gave management weeks to prepare the apartment. When we the carpets were filthy, the counters and cupboards coated in dust, and trash from workers was left behind (wrappers, soda cans, coffee cups, even rags. ) And that was just the start. The washer and dryer didn’t work from day one. The washer flooded our closet multiple times. Maintenance would come to “fix it” in the middle of the day with no notice (luckily we were home when they came), and of course, after they would leave, it would just brake again. We later found out they knew about this issue before we even moved in but didn’t bother to actually fix it until we bugged them relentlessly. It took almost a month to get it resolved. During that time, management promised us compensation for having to do laundry elsewhere, which we never received (even after following up with them several times). In July, they hit us with a “small balance reminder” claiming we hadn’t paid our rent in full. Turns out, they added on an extra $37.68 without telling us. When I finally got an answer (six days later) as to what these extra expenses were, they claimed it was for things like pest control, the building’s electricity, water, and even trash pickup for the property. So not only are we paying our own utilities, but we’re also forced to pay for theirs. And don’t even get me started on valet trash. So not only are we paying $25 a month for valet trash (that we couldn't even use up until a week ago because we never received the valet trash can) but now we pay $10 for the buildings trash. Thats $35 a month for a service we dont even use because we live on the ground floor, and there is only two of us here so we dont go through enough trash to warrent $35 a month charge. When we asked if we could just take our own trash out and save the $25 a month, they said that it was a required charge and we could not opt out of it.

When we first moved in this place was terrible. After they switched the receptionists it got wayyy better. However, parking is a joke especially if you have more than 1 car. The hallways and stairwells are always nasty, and the dog potty area never gets cleaned/runs out of bags a lot. There is also no ventilation so we had tons of mold growth that we couldn’t seem to get rid of no matter how much we cleaned. The AC/heater never worked and no matter how many times they came out they couldn’t figure out what was wrong with it. We felt sick all the time, but after moving out for a few weeks we feel so much better, and we think it was the mold.

I assisted my daughter with her move into The Station at Millrace. It was eventful to say the least. Upon move-in, the refrigerator did not work, they lost the key to the mailbox, which after a week, we are still waiting on, they charged her for rental insurance which she provided her own a week before her move-in, and they did not have her trash can in her apartment, which did not allow her to use her valet trash service which she has to pay for on a monthly bases. Essentially, she is being charged for service that she has not been able to use. She will reach out to management to see if they will compensate her for the key and trash. It just seems that there was/is no urgency to take care of issues. I had to go to the management staff 4 times before a trash can was provided. There is a bright spot! Upon move-in, when we notified the assistant that the refrigerator was not working he did come up that day to replace it. We later found out that the refrigerator had been worked on previously. It wasn’t the best move-in but we are hopeful that things will get better.

It's redstone property management, so as a rule of thumb, you pay an extra 20-40% of what they say you'll pay. For us, it added up to $3400 by the end of the year. Unexpected fees, contract gotchas, utilities for the month after we had already left, a massive deposit illegally witheld in its entirety. I wouldn't recommend living here. For the price+unexpected fees, we could've easily rented a 2-bedroom house.

• Nothing to write home about
• Overpriced
• Poor management

I wish I could give a higher rating because my husband and I actually enjoyed living here, however the management is so dishonest that I can’t. I, similar to other people, have had my security deposit unlawfully stolen. They claim it is to clean the carpets and make up for my lack of cleaning. I worked as a professional cleaner for several years in the past and I am confident that my standard of cleaning is more than good enough. I worked for 10+ hours to make sure it was literally as good as I could possibly get it. There are defects with the floors that I am being charged for, as well as routine carpet cleaning (it is illegal to charge for routine cleaning, only for cleaning of excessive filth/damage beyond normal wear and tear). They have stolen over half of our deposit and refuse to return it. Some of the security deposit went to a utility bill for our final month, which is great—that’s what it’s supposed to be used for—however the rest of what they are taking is extremely excessive and unlawful overcharging. The apartment was dirty when we moved in, covered in dust, dirt and garbage left over from construction. This has been reported by several people, and though many of us are leaving the apartment better than we found it, management at The Station does not care, and they are still charging unreasonable cleaning fees for a clean apartment. Clearly we are being held to a much higher standard than they hold themselves. Management was easy to work with when we signed for the apartment, and the unit itself was nice. It had some nice features. Like I said, we enjoyed living here, but the dishonesty of management overshadows any good that there was, and I do not recommend that anybody signs a lease here until management decides they don’t want to take advantage of their tenants anymore.