I want to give a huge shoutout to the maintenance crew here at my complex, especially Nick and Alex! Every time I’ve needed something fixed, they’ve been quick, professional, and super friendly. They always explain what’s going on, get the job done right, and never make you feel like you’re bothering them. Thanks guys, we appreciate you two so much!

Easily the worst apartment we’ve lived in, even including the one that had half the bedroom grow black mold every year. Any time a major appliance breaks, it takes weeks to fix. No air conditioning in July for almost four weeks, with several of those days being 100+ degrees, because they said it needed refrigerant, but then decided to replace the whole unit weeks later instead. No hot water for over two weeks, because they said the water heater needed fixed, then we needed a new water heater, then the new water heater needed fixed, and then NV Energy needed to check out their gas line. Seven maintenance visits and having me call NV Energy twice before realizing it wasn’t the old water heater, the new water heater, or gas; it was a slab leak the whole time. Then there were three more visits, two by contractors and an eighth time themselves. Currently no dryer for five weeks, approaching six, because it needs a heating element, and Antonio says their supervisor can’t manage to order the part properly. That was more than a week ago. I’d repair it myself in less than an hour, but I’m not the one receiving $20,000 a year in rent and contractually required to. If you talk to the front office, they’ll say they can’t do anything and to put in another maintenance request. Put in another maintenance request, and they’ll either call to say there is no update and then close the ticket, or, will close the ticket without contacting you. Despite two of those three appliances being essential services under Nevada law, we’ve never served a legal notice before. Maybe it’s time to start.

I have to give a massive shout-out to the porter here—this guy is an absolute legend! Not only does he keep the property looking spotless (I’m pretty sure he’s secretly a wizard, because the place is ALWAYS pristine), but he also handles the gym like a pro. It's so clean in there now, I almost don’t want to sweat on the equipment… but I still do. 😅 And the office? Don’t even get me started! It's the best I’ve ever seen it look—honestly, I feel like I’m stepping into a five-star hotel lobby every time I walk in. Now, here’s where things get wild. I asked if he could help clean the grills (because they were looking a little rough), and not only did he scrub them like a grill master, but he ALSO helped me cook! Talk about going above and beyond. He didn't just clean the grill, he made it look like something out of a BBQ commercial. If you're thinking of moving here, I highly recommend it! You’ll get a killer living experience AND your grills will always be spotless, thanks to the world’s best porter. 😎🔥

Note: I’m not a resident here. This review is purely from my experiences when attempting to tour the complex. We set up an appointment to come and tour a two bedroom apartment for 2pm as its location is pretty close to everything we need around us including work. When we arrived, we were met with a “be back at 2:30” sign on the door; office is closed. This alone would not deter us from still attempting, however as we tried calling to see if by chance someone was still there, the phone line provided to us from the tour confirmation, states that the phone number has not been set up (so doesn’t exist). We then tried calling the regular office number listed on google, and what responded was probably one of the most frustrating AI experiences we’ve had to deal with, going in circles because the AI is not fully integrated. Additionally, the tour cart they use to show people the apartments is parked in the middle of handicap spots, potentially blocking anyone needing that space to safely come out of their car. We left, and cancelled our tour based on the complete disregard of our time, etc. If this is the level of disrespect they have for potential move-ins, I can only imagine how they treat their current tenants.

I wish I could give them zero stars...but I have to put something. I rented an apt. from one of their properties in Reno, Nevada. I did my part in Good Faith doing all they asked me, in order to get in to this apt. As soon as I signed the lease and got the keys, I was dismissed and my concerns were put back on me like it is my fault, and put on the back burner. Here we go.. Now I have to put in a work order to "get things done" when they should have been done prior to giving me the keys. I had people waiting outside to unload my belongings, what was I to do? He assured me it would be taken care, only to find out I would have to fill a work order request out. I walked and noticed the floors are bubbled. cheap product. Then in the bathroom, the shower head cover is not attached to the wall. It's hanging. Kitchen... No Cabinet doors in Kitchen or bathrooms and kitchen drawer does not slide open. Isn't this standard to have cabinet doors in a unit that work? The young person working, Evan, proceeded to tell me " it is livable". What? for what I am paying for, I do believe it comes with cabinet doors. He then tells me it has been cleaned by the maintenance dept. The cleaning lady showed up to clean. Huh, AGAIN! She said it had not been cleaned. Which is it.? I am extremely disappointed in the property, the staff as in Evan, and the responses I have received thus far. I'm still not in my apt., and paying for it. It seems like a breach of contract, since he told me it was "Move in ready." My daughter is disabled and we asked for and filled out the modification form for a shower bar. Not installed! I don't see how this is livable and how can I put my stuff away? I had to put off a furniture delivery and I am in LIMBO now, waiting!! Highly unacceptable. They don't seem to care. He acted like it was my fault that I didn't answer his 1 phone call, no message left to return a call. He then proceeded to email me after the fact to clear things up and put it back on me once again. This young person may be a little delusional. His story does not follow his correct timeline of what he is telling me. He is all over the place. Renter Beware!!!! I need a new apt, one that is ready to move into immediately, since I had to wait for this one, that was suppose to be ready. Its not!!. Careful !!! I've had to reach out to the corp office, let's see how this plays out. Possibly to be continued!!