Found what we wanted relatively easily. Except, we have a chunky cat. No large cat holsters? Or, uh, harness? Cat harnesses, no large ones. Boo Cashier had a dog though, we got free pets. So, that's pretty dope.

If I could give 0 stars I would. I’ve been coming to this PetSmart every two weeks for the past two years to pick up my dog’s prescription food—something my dog absolutely depends on and he requires it from a location with Banfield hospital inside. Until today, it’s always been a straightforward process. Unfortunately, this visit was by far the most frustrating experience I’ve had. My hands were full, and when I asked Bob at the register to enter my phone number for my rewards (something every other employee has always helped with), he refused. It felt unnecessarily unhelpful, especially given the circumstances. Then, despite showing the same digital prescription I’ve used for two years, I was suddenly told I needed to go get a paper copy. This sent me across the store, where I ended up waiting over 30 minutes just to get a prescription card. After that, I was told I had to get back in line and wait all over again—while my sick dog was waiting in the car. I understand policies can change, but the way this was handled made the entire process far more stressful than it needed to be. It genuinely felt like pure laziness and a lack of willingness to help with simple, routine tasks that could have made a huge difference for a customer already dealing with a sick pet. Nobody wants to spend $160 on dog food. For a place that sells dog food, not medication, the experience today felt unnecessarily complicated and honestly pretty disappointing. And Bob was the worst cashier I’ve ever met.

Disappointing experience. From the moment I walked in, I knew this would work for today, but we would not be returning. While I believe the employees were doing their best, it’s evident that the issues stem more from management and the stressful conditions they’ve created. The reception area was cluttered with dog hair floating everywhere, which is not only unpleasant but also a nightmare for allergy sufferers. This lack of cleanliness speaks volumes about the overall hygiene of the facility. Unlike other grooming places I’ve visited, where cleanliness seems to be a priority, this location showed little effort in maintaining a tidy environment. I could even see into the washing and grooming area from the reception, and it are appeared just as dirty and disorganized. Despite my reservations, I had to proceed with the appointment due to time constraints. When my daughter picked up our dog, she noticed how anxious she was. The staff even mentioned her anxiety, which was unusual as she’s been regularly groomed for six years and has always been compliant, with the occasional discomfort around blow dryers. Not to toot my own horn about my dog, but I am told nearly every time she is groomed what a good and compliant girl she is. From more groomers than I can count at various different facilities. The stressful environment of this facility likely contributed to her unease, and I completely understand her reaction given the circumstances. I was stressed out just dropping her off. The grooming job itself was subpar. Her coat looks choppy, uneven, and just plain sloppy. There was an excessive amount of loose hair shedding in the car, which is unusual for our miniature schnauzer who doesn’t shed. This suggests that they didn’t properly brush off the loose hair after grooming or she may have been sitting in an unclean kennel while waiting to be picked up. Additionally, her sanitary area was barely trimmed, despite having paid for that service. Overall, it felt like minimal effort was put into her grooming, and the entire experience left both me and my dog stressed. While she’s had great grooming experiences at other PetSmart locations, this particular one fell drastically short. I would strongly recommend seeking grooming services elsewhere.

I'm writing as a loyal client of the past three years to express a serious concern not as a simple complaint or moment of frustration, but as a genuine issue affecting the well-being of my dogs and the quality of service I received. Yesterday, I brought my two Pomeranians to your grooming salon for their usual bath and haircut. As with every visit, I clearly specified that their trimming should be done with scissors only, not clippers. This instruction is based on well-established grooming knowledge: shaving a Pomeranian can cause severe consequences, such as alopecia and permanent coat loss. I was shocked to see my dogs returned with an entirely inappropriate cut. Clippers had been used from their shoulders down to their paws, and the grooming showed no structure, layering, or smooth transitions. Their faces looked disproportionate, with uneven strands of fur frankly, I believe I could have done a better job myself. When I expressed my concern, the only solution offered was not to charge me for the service. While I appreciate the gesture, it does not undo the damage that was done. What upset me even more than the poor grooming was the staff’s attitude and lack of empathy. No one explained what happened or offered an apology. Instead, I was met with indifference and a lack of care. I mentioned that if the team was overwhelmed or running behind, I would have preferred to be informed in advance. I understand this is a business, but that does not justify rushed, careless, or disrespectful treatment especially when animals are involved. Let me be clear: my dogs are not just pets. They are emotional support animals, and seeing them treated this way was deeply hurtful. I sincerely hope this matter is taken seriously. I would prefer not to stop visiting your salon, but I cannot return unless I can be assured of professional, compassionate, and attentive care going forward.

This place is our favorite. Instead of piling up dog foods in the closet that my dog won't eat, we can try them in store till I find one my dog likes. This is a HUGE help for Winston. Plus very competitive pricing with a large selection. Very good grooming. Staff is very friendly and they know their products.