Regius Square

The deterioration of this building since I moved in over a year ago is disappointing. Dirty windows, stained carpeting in the hallways, elevators, and common areas, and a high traffic stairwell that is absolutely filthy with dog hair and urine & fecal stains on the cement and carpeting. It’s pretty gross. Animals are welcomed here, but not very well cleaned up after. I reached out to our Asset Living property management office via email over 4 months ago regarding these issues, but sadly nothing has improved. A few weeks ago there was water leaking from the garage ceiling but I couldn’t find anyone on property to alert. The office was open but empty, and no one was answering the office phone so I left a voicemail. I never heard anything back.

Edit: Thanks for addressing each issue, we did bring in one of the tools found underneath my car, as well as told you exactly what was stolen from us. I’m glad you reached out to security, because when I did, I was told that they had other apartments they needed to be at instead, but you’re aware of that given that we spoke to you about it and how that also raised safety concerns. Additionally, we are not willing to risk our dogs health due to unclean restroom conditions :) We moved into Regius Square in November and it has been quite unpleasant. To start, stuff was stolen from us and tools were found under my car. When we went to talk to Kaylee, I suggested installing cameras in the parking garage due to safety concerns and was told that they couldn’t really do anything about it, to not get our hopes up about cameras being installed, and that they wouldn’t look into our stuff getting stolen or the tools under my car until a police report was filed. I was also told that I shouldn’t feel unsafe because our apartment complex is located in a “relatively safe area,” even though there were tools under my car and stuff was stolen from us on the same day. Additionally, when touring and signing our lease, we were told our rent would be $1,650 plus utilities. We actually end up paying $2,400 a month, including paying for our own units power, as well as the whole buildings. We noticed that rent had actually gone down for apartments located on higher floors than us, so when we asked if our rent could be lowered as well, we were told rent had already gone back up, which is untrue. The unit on the floor above is $1,550 a month at the moment. We also pay for a dog run, but it’s so gross due to people not cleaning up after their pets, that we had to put a piece of fake grass on our patio for our puppy to use, which we were then told we weren’t aloud to have, even though the dog run is pretty much a health hazard to our dog. The last thing I would like to add is that packages are stolen or seen opened on the mailroom floor quite often.