I absolutely love living at Onni’s South Lake Union community. The location truly cannot be beat — you’re steps from Denny Park, amazing restaurants, coffee shops, Whole Foods, and the waterfront, while still feeling tucked into a beautiful, vibrant neighborhood. Everything I need is within walking distance, which makes daily life incredibly convenient and enjoyable. The amenities are also next-level. The fitness center is well-equipped, the rooftop spaces have stunning views of the city, and there are so many thoughtfully designed areas to relax, work, or spend time with friends. It really feels like living in a luxury resort in the middle of Seattle. The buildings are modern, clean, and well maintained, and the overall atmosphere feels elevated and welcoming. If you’re looking for a community that combines an unbeatable location with beautiful amenities and a true luxury living experience, Onni South Lake Union is an amazing place to call home.

I had a great experience with the guest services team here! I accidentally left my keys on a chair in the lobby late at night and didn’t realize it until I had already left the building. I called the front desk and spoke with Hunter, who was incredibly helpful. He found my fob immediately and kept it safe until I could get back. It’s reassuring to know we have such attentive and trustworthy staff looking out for us. Thanks again, Hunter!

My wife and I moved to these apartments last year and so far we love it! The staff here is so friendly and we have had a great experience with living in the area and using the amazing amenities. Nicolas Kuyaku who works in our tower has always been a great help for us as well! I tend to forget my key and he is always there to help us get to our unit safely! Thank you for your amazing service and keeping the building well maintained.

I moved in today! I remember the very first time I visited Onni for a tour. Linh H showed me a few apartments while I was still unsure about my needs. But she helped me out by asking specific questions and understanding me better. I told her the view I wanted and the small details that I care about. Then she helped me find my dream apartment! She helped me understand myself better! She talks to people and understands people’s concerns and needs. I have toured many apartments. Linh is the main reason that I chose this apartment! And I also happened to know that we both love art!!! I really appreciate every encounter with others, and I can feel that Linh is the same type of person!

Update: Was offered a free replacement key if I remove review. 9 months and exterior doors still broke. Staff reviews pushed to the point of harassment to get negative reviews down. Trespasser fell asleep in hallway and front desk knew. Arrest onsite at pool. Onni flags review. I’ve lived at Onni Apartments for ~three years, and I am absolutely disgusted by the way this property is managed. I am writing this review out of deep concern for mine and my wife's safety and the general quality of life here. Onni does not value safety, cleanliness, or community—and what they claim to be "luxurious living" is a complete joke. Safety Concerns: I have never felt more unsafe living anywhere. I’ve had multiple terrifying encounters—like finding a homeless couple in the 13th-floor pool bathrooms, who walked in on my wife because their bathroom door lock was broken. Management did absolutely nothing, and I never heard anything back from them about this situation. On multiple occasions, I’ve come home late at night to find the building doors and elevators unlocked, leaving access to anyone, and no one at the front desk to monitor security. My car was broken into, and Onni refused to provide any security footage. Nearly every neighbor I know has had their car windows smashed. A couple of months ago, the building was even shot up by a drive-by, and we weren’t given any kind of notice. When my wife and I were walking our dog, we were mere moments away from where the shooting occurred. There have been gangs staying at the attached Level hotel, with photos circulating on Instagram showing them with guns and large sums of money and drugs. Yet, management doesn’t seem to care. We have also experienced verbal assault outside the building by a random stranger and, of course, the front desk was empty. The situation is beyond negligent. Amenities & Pool: The amenities here are shared with hotel guests, many of whom treat this place like a party zone. The pool is regularly overrun by loud parties, BBQs, and screaming kids. If you’re looking for a relaxing dip, forget it. It’s chaos every weekend, and management does nothing to address it. The amenities are far from the serene luxury advertised. Cleanliness & Maintenance: The cleaning staff does their best, but it’s clear the building is seriously understaffed, and it shows. The hallways and trash chute area always smell awful, and I’ve had guests comment on how embarrassing it is to bring them here. The dog area is a disaster, with no one cleaning up after their pets, and it's always an unpleasant experience. The rugs on my floor are hardly ever vacuumed—maybe once a month if I’m lucky. Security & Packages: It’s practically a rite of passage here to have your car broken into and packages lost. The package room situation is a nightmare. I’ve had to go on a scavenger hunt to find my packages, and most of the time, they’re missing entirely. Staff & Customer Service: Some of the staff are either unhelpful or downright negligent. On multiple occasions, I’ve received no assistance from them when reporting security concerns or maintenance issues. It’s like they’ve given up entirely. At one point, I even saw staff members using cocaine on the property—and that's just the tip of the iceberg. A Lot of Fake Reviews: It’s also worth mentioning that many of the positive reviews here are likely incentivized by Onni to boost their ratings. The hourly staff is pressured to get good reviews to keep their jobs, which is essentially blackmail. So, take the positive feedback with a grain of salt. “We encourage you to reach out to our management team directly so that we can address your concerns in greater detail and work toward meaningful improvements.” Will get repeated in 100 different ways without anything real. Overall, I highly recommend looking elsewhere if you value safety, cleanliness, and an actual sense of community. After 3 years of broken promises and deteriorating conditions, I will be moving out as soon as I can. Onni is not worth the money or the stress. Steer clear of this property.