Rollin Street Flats

Please don't waste your time touring this building. I toured on a Friday morning and was ready to complete my application but noticed a $793 discrepancy between the price in the application portal and the price that was quoted to me in person/over email. I sent a note to the leasing team flagging the discrepancy and didn't hear back. I then called the next day (Saturday) and was told they weren't sure why the prices were different but would call me back on Monday by 4pm. Never heard back so I emailed for an update - they then responded to say they would let me know the following day (Tuesday) by 4pm. You guessed it - 4pm comes round and I still haven't heard back. They finally got back to me on Wednesday afternoon to say there was nothing they could do about the discrepancy in prices that were given to me. By that point in time, I had already applied to another building nearby and had zero interest in dealing with such an incompetent and unprofessional team. Please read the reviews here that all point to the same experience of having to deal with a management team that's understaffed, undertrained and uninterested in doing their job. I had excellent experiences at other buildings nearby including Kiara, Skyglass and the Waverly.

The units at Rollin Street are lovely - spacious, modern industrial, great appliances. I have no complaints about the apartment, but unfortunately the management here is really not on top of things. I’ve been here two months and during that time: - hot water has been unavailable at least one day a month - 1-2 elevators are often down - management repeatedly miscalculated my move in costs, and I was overcharged because they lost my proof of insurance - I scheduled an elevator reservation for move in, but no one showed up (despite repeated calls to the “24/7” line) and it made moving extremely tedious These are the main things, but there are a lot of minor issues too. I have a lot of concerns about how the management here is maintaining the building, as they have been shown to not be on top of their essential responsibilities. Also the gym is pretty disappointing due to most of the space being taken by a full basketball court. Lacking modern/clean equipment and adequate lighting and ventilation.