Union at the Grove

I have been extremely disappointed with the management of this apartment community. Residents were not properly informed about the transition of electricity billing to Ameren. In my case, the electricity bill was not paid on time despite my payments, which resulted in late fees being charged. I was then asked to pay additional amounts even though I had already made my payment. The resident payment portal was also changed, but account balances were not transferred correctly, causing confusion regarding outstanding charges. In addition, the main gate was out of service for several days, creating unnecessary inconvenience for residents. Communication has been the most frustrating part of this experience. Phone calls often go unanswered, emails receive little or no response, and it is extremely difficult to get clear information or assistance. When visiting the office in person, I was repeatedly told that the responsible staff member was unavailable, and basic questions often could not be answered. After weeks of trying to resolve these issues, I finally received an email response, but the content was brief and perfunctory—little more than a string of words, as if written in a text message to a close friend. It was truly unpleasant and rude. Mistakes can happen during a management transition, but what concerns me most is the apparent lack of communication, accountability, and respect for residents. I hope management takes these concerns seriously and improves both responsiveness and transparency going forward. This has been the most frustrating apartment management experience I have had, and based on my experience I would encourage prospective residents to carefully consider these issues before signing a leas

This place has gone downhill over the past few months. There are trash bins sitting outside the apartments for long periods of time, which makes the property look unclean and poorly managed. No one has explained what they’re for or why they’re constantly left out. The bigger issue is billing. Charges get added to our accounts randomly throughout the month with zero explanation. There’s no transparency, and it’s nearly impossible to get a clear answer—emails go unanswered or ignored. My monthly costs have gone up significantly since the management change, and I have no confidence the charges are accurate. It honestly feels like they’re just posting fees without any accountability. Overall, communication is poor, billing is unclear, and management has been frustrating to deal with.