Monterra Townhomes

This place may have new management and be getting renovated but the buildings are falling apart. Staff is nice until there is a problem and then they will avoid you and your unit like the plague. They will work faster on vacant units than current residents’. We are breaking our new lease after a month due to a flood in our unit and lack of repairs for over 2 weeks. Not only have we not had use of half our unit including our second bathroom, laundry or garage, but we now have to go through an insurance claim process(they are blaming us), break our lease at the cost of 3 months rent (30 days and 2 months worth to buy out), and find a new place to live. Not to mention the legal process I will have to go through to prove their negligence and get any money back. During this process we have been gaslit, slandered and straight up lied to by management. I am a single parent with a minor in the home and we have had maintenance and vendors arrive without notice and open our un-latched garage without permission. I was accused of racism and harrassment after it was suggested that we not put any toilet paper in the toilet and I asked “like in Costa Rica?” (This is a direct quote). The infrastructure of these buildings is awful and management will try to get you to pay for the repairs. The new office manager (the staff here turns-over very frequently) is not properly trained and will defer all questions to her regional manager. That person though refuses to meet regarding our concerns and options and has given us false information to break the lease. We were first told one month notice and 1 month rent. This week the cost is 2 months rent to leave (plus the cost of the 30 days in our required notice). I do not feel safe or taken care of here and can not wait to leave. My only fear now is the retribution they will try to inflict regarding my deposit after a month occupancy. Do yourself a favor and save your hard earned money for somewhere else. Anywhere else.

My family (2 kids, myself, and now 2 husky dogs) moved in about a month ago. We moved from one of Fortified's other properties, Bowery (ALSO A GREAT PLACE), and are renting one of the partially renovated units (i think). Firstly, Fortified has been amazing to work with for the past 2 years. Secondly, Kylie, at Monterra is thoughtful and kind and she gets things done! She and Andie made this transition so easy for my family and I. We added 2 dogs to our family since moving, and that process was also easy. The amenities so far are great. My daughter LOVES the 24 hour gym, and hot tub. The clubhouse is super cute and I cant wait to have a birthday party up there. They even keep a few snacks in there which is especially great for a teen getting off the bus after school. Amazon lockers are also so helpful to have. I love that our back door backs up to a large grassy area with a playground and a dog park. The patio is not closed in so it feels like a large back yard. The townhome is spacious, and perfect for a family. I was personally most excited about the garage space! Maintenance is very responsive and has taken care of 2 or 3 issues we've had in a timely manner. I know Fortified was working on fixing up Bowery Point this past summer and Fall. And Kylie mentioned they're gearing up to do the same at Monterra, and I can't wait to see what they do. Monterra is such a beautiful property that is located near plenty of places to shop and eat- all walking distance. As long as I need to be renting, I will rent from Fortified. They've been exceptional for 2 years now.