Been here for one month, and must say I’m very disappointed in how incompetent this maintenance and front office staff is when dealing with active leaks which now lead to ceiling caving in & mold occurring. Asset living have to do better when it comes to their hiring process. Will be documenting everything to resolve things legally. Avoid this property at all costs.
⭐️⭐️⭐️⭐️⭐️ I had a great experience with Flats on 12, and a big reason for that is the amazing front office staff. Everyone is so kind, welcoming, and truly helpful. I especially want to give a huge shout-out to Ellie. She was always willing to help and guide me through every step of the move-in process. Even though I was living in Houston at the time, she made everything so easy by helping me through emails and explaining all the paperwork clearly. Everything was smooth, organized, and stress-free thanks to her. Ellie was absolutely amazing, and because of the excellent service I received, I would definitely recommend anyone to come visit Flats on 12. The customer service alone makes this place stand out!