The Residences at Rayzor Ranch

I honestly don’t even know where to start. I moved into Residences at Rayzor Ranch in August, and from the very first week, the house had roaches. It was embarrassing and stressful. When we brought it up to management, they told us not to worry because pest control would come every week. They showed up for two weekends… and then completely stopped. Since then, the situation has only gotten worse. The roaches are everywhere, and now we’re also dealing with bed bugs. It’s exhausting coming home and feeling uncomfortable in your own space. When we talked to management again, they told us it would cost $550 for treatment. We agreed because we just want this fixed. But even after agreeing to pay, no one has shown up. We’re paying rent every month just to live with roaches and bugs. That’s not what anyone signs up for. On top of that, two rooms have had no lights for the past three months. Maintenance requests feel like they go straight into the trash. No follow-ups, no urgency, nothing. This has been incredibly frustrating and disappointing. I just want a clean, safe place to live, and that hasn’t been our experience here at all. I wouldn’t recommend living here.

Scheduled a self tour for these buildings for today, Sunday February 22nd. We booked it two days ago, and we got the email with a confirmation saying as such for Sunday at 12:00 PM. We then woke up this morning to another confirmation letting us know at 10:00 AM on Sunday that it would start in two hours at 12:00 PM. Perfect! Then, the issue begins... We get there 12 minutes early, still no follow up text or email. We call the number provided and we get a voicemail. We text the number provided, no response. We also emailed, again no response. I am unsure what happened, but letting potential residents drive all the way out with nothing to show is a bit unprofessional to say the least. It is currently 12:28 PM and still no follow up email, text, or phone call.. and their system says out appointment was still confirmed. Overall, best to talk to a human agent rather than rely on their systems. If this is how their systems are though, it makes me wonder how bad it will be if we became a resident. I would stay away.