LOOK ELSEWHERE! Hilltop, much like its sister communities, has management that reeks of incompetence and neglect. There have been more than TWENTY car breakins during the past few months, and management is dragging their feet installing any real security or peace of mind. They don't care, they simply don't. Nothing gets done with haste unless Hilltop stands to profit some way. And their desk hours are laughable. Oh, you want to pick up a package? Sorry, we decided to close at 4pm today instead of 5 like every other day we're open, for some reason. The staff are at least nice and understanding, which is honestly probably one of the few redeeming qualities about this community. Otherwise, I'd say its a dump. There's a 50/50 chance the apartment you move into will be filthy or have broken furniture, just like mine was when I first moved in. Like I said, LOOK SOMEWHERE ELSE TO LIVE!

I would give zero stars if I could. Do not live here. This was the worst mistake I made in my time at NAU. When I first moved in the place was DISGUSTING. I couldn’t unpack because I had to wipe down the entire place. The countertops and floors were black, there was a sticky substance all over our cabinets, dirt all over the room, scratches in the leather couch, as well as sand and fake nails in the closets. We were missing furniture, the laundry machine broke 4 times in the year and a half we lived there. Rent is beyond high, higher than all of the nicer student apartments. Random fees get added to your payments each month and no one will tell you why. For four months anytime we flipped a light switch or plugged something in the power would go out. One time my roommate plugged a curling iron in and the lights went out, when we put in a service request and asked for help the person at the desk just told us, “well don’t plug stuff in then.” Peoples cars get broken into all the time. Parking is terrible for paying 85 a month. Lastly, the people working will act so nice and like they’re going to help, but they don’t. While trying to sublease my apartment they “couldn’t find” the signed papers from the girl subleasing for me. They did this three times. Maybe spend more time focusing on how you treat your residents than hanging up flyers and calling four times a day to get people to resign.

DO NOT EVER LIVE HERE!!!!! Hilltop is the absolute WORST. I lived there for a full year. First of all rent is atrocious, $1200 for a room??? Parking is more on top of that, I moved in and the carpets were disgusting and every time I enter a service request, they say it’s “completed” yet nothing gets done. I ended up having someone take over my lease (you can’t end it prematurely) and it took MONTHS. Thousands of problems, ZERO communication from the office. I had to call every day to ensure that things were working. They tried to charge me several late fees that I had to get waived because the employees have ZERO communication between one another. Now that I’m moved out I’m getting notified I owe another $500 for god knows what because they won’t tell me exactly it is what I owe even though I moved out and left the room in the EXACT condition I found it in. Hilltop is an absolute trap for students to get money out of them while supplying them with less than mediocre living conditions. Any student is better off finding an off-campus living place and paying the NAU parking pass, it is significantly better and cheaper than the experience hilltop will give you.

Do not let your kids live here. Leaks and mold not taken care of for months. Appliances are in need of repair and theirs always a reason it can’t be taken care of timely. We are still getting charges two months after moving out. The latest charge is for a bathroom stopper. This place has no oversight. The campus isn’t responsible for them. Kids run the front office and any time you call no one that has any authority to do anything is available. Maintenance comes in, acknowledges issues but never returns. Always waiting for someone else to approve repairs. My kid had water leaking on them from the ceiling for months, Hilltop had zero urgency about it.

My son and his friends are Hilltop residents and we have been extremely happy with everything about Hilltop: the friendly caring staff, the ammenities, and quick response for every question. Upon move-in, EVERY request that he made was honored: near San Francisco Street, first/second floor, even an after hours early move-in! His unit is beautiful and maintenance quickly addressed the few concerns that he had. Our Lumberjack is thrilled with his unit and excited about staying in his very conveniently located "home away from home" for the next few years. Thanks Hilltop!