Sterling Pointe could be the best apartment complex in Flagstaff. Sure, as other reviewers have mentioned sometimes the apartments can show signs of wear and maybe even be a little dirty. But if there's one thing you can 0 doubts about it's that the Brent from the management team and Jeff from the maintenance team are always on top of it. I addressed the apartment was dirty and Brent sent an entire cleaning crew the same day not even 2 hours later. Whenever I've needed servicing, Jeff from the maintenance team immediately responds and are extremely efficient. I really couldn't ask for more from Sterling Pointe. Regardless of their shortcomings, they always make it right.

Ginny is a great person; she made our visit to Sterling Pointe a lot of fun. It's a pain to have to move suddenly - I am used to having months in which to plan, and we have mere weeks - but she reduced our stress and made me very glad we visited Sterling Pointe. I hope our application goes through OK.

Apartment units and complex from the outside looked very nice. After touring one unit, it was dirty, beat up, and walls very thin. We could hear everyone walking around upstairs. There was another 3rd floor unit available on their website. When asked the leasing agent to see that unit, she (an older woman with gray hair) refused to show us the unit. She said it was the same layout as the other unit so why look at it. Then she said we could sign the lease for it and select a move in date....without seeing the apartment. When she came up with the monthly rent, it was $300 more than what was posted on their website. I even opened their site on my phone and showed her the price. She told us this was the price right now, today. $300 more per month. Skip this complex, there are better places to see and live in Flagstaff.

Jeff, the new maintenance guy is probably the best maintenance guy I’ve had ever. Super cool dude and doesn’t complain when you want more done than what he came for. I ask a ton of questions and ask a lot from him in general and he’s super easy going about it. He gets his job done higher than the standard set and gets it done quick. Sterling Pointe hired the right guy for maintenance.

I lived here a little over a year. The complex is nice and I very much enjoyed the amount of space I had for a one bedroom. The maintenance team is wonderful and have been so kind to me whenever they came to my unit about a maintenance issue I had. The office staff that was there when I moved in was amazing but it changed about a month of two after moving in and the new staff wasn't the greatest - I've had some interactions where I felt they were condescending and made me feel like my questions/issues were not something they wanted to help me with. There have been many changes the complex has faced within the year I lived here and it was very unsettling as a resident. The cost of everything that you have to pay for (base rent, utilities billed by the complex, electric, internet, parking) adds up quickly and I ended up paying for much more than I anticipated. I probably would not recommend living here.