I moved into Metro at Fireclay and knew almost immediately that it was a mistake. I ended up leaving after only about five and a half months and accepting the financial loss just to get out. The biggest issue was constant fees and policies that seemed designed to extract extra money from residents. For example, when their payment system glitched and rejected my rent payment, I was still charged a late fee even though the problem wasn’t on my end. I also submitted the insurance documentation they required, but because the format didn’t match exactly what they wanted, they charged additional fees instead of working with me to resolve it. Communication with management was extremely frustrating. When I tried to escalate concerns, the focus often felt more like defending company policy than actually helping solve the issue. Interactions with management frequently left me feeling dismissed rather than supported. Maintenance was also disappointing. My dishwasher required multiple service requests over the course of about a month before it was actually fixed. Each time it was marked “resolved” even though the issue hadn’t been addressed. Daily living in the building also had its own challenges. Residents are required to use multiple apps just to live there (door access, packages, etc.), and they were often unreliable. The package system in particular was very inconvenient and resulted in several of my deliveries being misrouted or lost. Cleanliness was another issue. Stairwells often smelled strongly of dog urine, and the hallways were sometimes cleaned with chemicals so strong that it gave me a headache walking through the building. Overall, the complex looks great in marketing photos, but the day-to-day experience didn’t match the “luxury apartment” price tag. Between the policies, fees, maintenance delays, and general living environment, I ultimately decided it wasn’t worth staying. If you’re considering Metro at Fireclay, I strongly recommend reading reviews carefully and comparing it with other options before signing a lease.

• Bad maintenance
• Poor management
• Would not live here again

The lady at the desk was absolutely amazing! We have found a few apartments that we liked in the area. But Metro definitely is winning because of how amazing Lily was. She answered all of our questions. And we feel we vibed with her super well. Super cute. Management is important.

I rarely leave reviews, but this has been an ongoing issue that hasn’t been addressed. The property sent a notice on February 2nd about violations related to trash and items being stored in parking stalls. As of today, the garage is still in the same condition, despite multiple attempts to get this resolved and repeated assurances from the office that it would be handled.

I want to leave a wonderful review for Aubrey in the leasing office. She has been amazing since we moved in. She is always kind, attentive, and genuinely cares about residents’ concerns. I’ve truly enjoyed her support and positive attitude—she’s a big reason I’ve had such a great experience here!

I left a previous review about personal property being mishandled by contractors. Now Metro failed to give me proper notice before doing the balcony repairs. It's more about decency and accountability which this place is lacking. They will not acknowledge fault and have a big ego. Don't point anything out and you'll be happy. Apparently this place believes it can do no wrong even when clearly in the wrong. They went as far as trying to quote the contract they haven't upheld on their end. Inability to be accountable. Weak character not great business practices. They believe you can't do anything if they admit no fault. They are stating I had 1 day notice which is false. Making me scramble for them isn't appreciated. By all means argue Utah laws with me. I have had to study them in the past. The notice was not sufficient and much less than 24 hrs. If you are going to try and throw contracts in people's faces make sure you are at least following state law first.

Shane and the rest of the staff were very helpful in showing me different apartments with great email and phone communication. The view from the 6th floor is Epic in any direction. Every appliance works as it should. The areas outside are clean, quiet and safe. Hallways are clean with locked in parking and heated underground as an option. Good variety of stores and restaurants at walking distance and Trax just 1 street over. There’s nothing to complain about really just a great apartment complex, I’ll root for it. Edit 3 years later: don’t go to this place. They ended up not returning my deposit and on top of that charging me $3k for “unpaid rent” despite me paying all the rent. Gray Star needs to change their ways.