The Douglas

They recently switched their payment platform and while it says you can split the payment it doesn't actually let you. Sharing a townhouse my partner and I each pay half but it won't actually allow us to. When we asked about it we were told 'i don't know, I'll look into it' When we asked how we can avoid being hit with a late fee since we were planning on splitting it but now have to wait several days for money to transfer from one account to the other and were told 'no'. Jackie has always been helpful, not sure who I talked to today but I wouldn't recommend living here if you need convenient rent splitting options like many people do. Edit: they've now also cut us a check for the return of our deposit and then when we went to cash it the check bounced. Asked management and were told they'd have an answer by end of the month.... Well that was October and it's now mid November. Due to this we also had trouble making our new monthly rent payment and are now being charged a late fee. Since our rent is late we're also no longer able to pay online and HAVE to get a cashier's check or money order??? This seems ridiculous and like they're trying to make it difficult for people to pay rent. Are you trying to evict tenants? Overall very disappointed and unsure what to do since management appears to have lost all competence in the last few months.... Further edit now from mid-december: Still haven't heard anything from management regarding our bounced check and additionally will not address the horrendous and unsanitary conditions left in general spaces; such as walk ways between buildings, which is being caused by their own negligent tenants. This is a dog friendly property however living here it appears to be a fair amount of inconsiderate dog owners. Common areas are always covered in large piles of poo from owners who won't pick up after their dogs and even allow them to relieve themselves on the sidewalk and just leave it for their neighbors to walk through. It makes me feel very unsure of the sanitation throughout the complex if they allow this. I am a dog owner and constantly feel like I need to pick my dog up to walk her past these certain areas because I'm afraid of the illness that can come from her walking on feces multiple times a day. DO NOT MOVE HERE. there are flies coming out of sink and I know it isn't us since we had it in one apartment and then moved and it is still happening!!! also we moved in and our toilet wasn't flushed by the workers but had been marked "clean" red flag on red flag on red flag DO NOT MORE HERE IF YOU HAVE ANY OTHER OPTIONS

My tour went very well. Kailani was exceptional. She was new to the team, and I truly felt valued and all my needs addressed. There was a hiccup with the fob not working properly, so unfortunately I wasn’t able to view the floor plan/ unit I had in mind. With that said, I was particularly impressed by how dog friendly the community was and the large bedroom with walk in closet. Doesn’t hurt that the property is so close to the waterfront.