The location is great and the staff is awesome. Some of the highlights living here is being able to grab my paddleboard and hit the river after getting off work. Being able to walk to Tom McCall park and enjoy all the different festivals over the summer was a blast. I'm giving 3 stars mainly due to my rent increase, after 1 year they jacked it up 9%. I tried to negotiate with them but I got a long, condescending AI response. They could have just summed it up and said, "too bad we don't care." Given the amount of eviction notices I see around here it seems like I'm the only one that pays rent around here but I guess that doesn't matter. The walls are thin, you can definitely hear your neighbors next to you. I've lived in several apartments before this and here has the thinnest walls. Also the maintenance guy who likes to race around on the electric cart almost ran me over one day while I was walking to the gym. You'd think you'd drive a little more cautiously around blind corners on the sidewalks but not this dude, no apology or anything either. The constant leaf blower action is pretty annoying too, you'd think they could give it a break every once and a while but no, it's an almost daily occurrence. They do a pretty good job at keeping the homeless out off the property, the regular security patrols are nice. The rent increase was disappointing but they pushed me into home ownership so the overall outcome was a good one I suppose.

Don’t move here. The leasing office staff has a high turnover rate, so most of the people there don’t know what they are doing. The ones that do, are negligent to resident issues to the point of frustration. On Christmas they allowed all of the packages in the “secure” delivery room to be stolen, yet didn’t disclose this to anyone living there unless you came to them to ask if they’d seen your package. The elevators are constantly broken, the gate leading into the “secure” parking garage has been broken for weeks on end and is open for anybody to come in and vandalize property. The property management company Avenue 5 held a meet-and-greet with their corporate staff to learn what issues residents were having and after explaining the issues my partner and I were having with our unit, their first suggestion was asking if we’ve considered moving away entirely. I’ve tried putting up signage to connect with other neighbors in the hope that we can work together to demand change for our neighborhood, but management tore them down, even off my front door, and I was told that they had “issues with residents organizing before that they didn’t want to deal with again.” There’s also constant issues with garbage and the outdoor dumpster area is constantly left in a mess, yet any requests for a change in its location or adding security to the area is met with zero response. The location is great, the management is not, maintenance requests will go unanswered, your problems will not be solved, and most likely you will have something stolen from you while living here. From what I’ve found online, the “homeless billionaire” Nicolas Berggruen and his company Berggruen Holdings own the property and they are trying to tear it down to build luxury high-rises, so my guess is they are trying to get residents to move out and pay as little as possible to maintain the property as they plan on demolishing it all as soon as the city allows them to. EDIT: 6/5/25 I received an email asking me to leave a review for living at The Douglas. Things have not gotten better. Concerns remain the same. Someone stole the TV out of the community room. Property Manager just left this past month.

I moved to Portland from Florida in March and have been living at The Douglas ever since. Overall, it’s been a great experience! The location is fantastic, super accessible to downtown and surrounded by lots of good restaurants. I especially love having the Portland Sport Bar and Grill right below the building, and it’s become one of my favorite spots. The views are beautiful, and I enjoy walking across the river and exploring the nearby parks. The area feels clean and safe, and the staff are always around, making sure everything looks good and runs smoothly. The building itself is well-maintained and my one-bedroom apartment was fairly priced compared to other places I looked at. The leasing staff have been really helpful from day one, especially Jen. She is always friendly, responsive, and willing to go the extra mile to help residents with any concerns. She’s extremely supportive, answers questions quickly, and even follows up to make sure everything is taken care of. It makes a big difference to have someone like her managing things! The only downside I’ve noticed is that the air conditioning isn’t quite strong enough during some hot Portland summer days (which seem to be getting hotter), but everything else has been great. Before moving in, I was honestly worried because of some negative reviews here, but I’m glad I trusted my own gut, my experience so far has been genuinely positive.

I'm very happy at The Douglas. I have a 1 bedroom apartment and large patio that I love. I also have a large dog and I appreciate that The Douglas doesn't descriminate against breeds and sizes. The Douglas has its own fenced-in, off-leash dog park which is great, and of course, the waterfront is our front yard. It's very walkable plus the light rail is just a couple blocks away.

I have not been here long, but so far the staff have been so friendly and accommodating. I had put in a couple of work orders, and the maintenance team addressed them quickly. They also noticed that my smoke detector needed new batteries, changed the batteries, and left me extras for future use! David’s thoughtfulness with that alone made me feel well taken care of. The leasing office staff have also been very kind and understanding of challenging circumstances and have worked with me thus far, which I greatly appreciate. I recommend The Douglas for sure!