Cougar Ridge Apartments

Horrible rental facility; if you actually enjoying being respected and not losing all your money to grey area “rules” DO NOT RENT HERE. Poor communication with both tenants and office staff; I’ve been told 2-3 very different things by multiple different office workers. Management makes up rules that fall in a grey area and bullies tenants into compliance; we’ve had unexplained charges and fees and when asked about it we get told someone will call us back or they’ll look into it with no resolution. Constantly tris to overcharge rent or has an incorrect ledger. They double charged us rent, we called every day for a week prior to rent being due to have them fix our ledger with no resolution. Then they charged us a fee for not paying 2x our normal rent despite them being unable to fix it for us despite multiple assurances that the people would be fixed by the time rent was due. Office hours are never accurate- they claim they stay open till 5 but on a number of occasions I’ve been there at 3-4 and the office is closed with no explanation. The units are small and outdated for what they charge, we had a floor board coming up. . Maintenance is very slow to respond but are very good at fixing the problem the first go around; you just have to actually get them to respond to you. The “dog park” is a hazard and honestly should be taken down, it’s located on 3 very steep hills with maybe 8ft of flat land; don’t take you or your dog there if you have joint or stability issues. Tenants aren’t all not held responsible for picking up after their dogs. In the 1 year I’ve lived here I’ve stepped in more dog feces than growing up with 3 dogs.

The apartment was not clean on move in day. You’re delayed moving in by four days. We asked for a credit of four days as per the lease, but it was denied. We moved out in May 20 25 and still in December 2025 we have not received our deposit back. I do not recommend this place at all.