649 S 2nd W, Rexburg, ID 83440, USA

Everything was good, except the Wi-Fi. The actual area we lived in was great, the apartment employees were very helpful. We had horrible to no Wi-Fi the entire semester. We put in multiple maintenance requests, called the internet provider company over a dozen times and went in person to talk to management many times. When management told us they would send someone over they never reached out for an update, we had to keep coming in. Finally they gave us a solution after 10 weeks, so we again waited for an update. We receive nothing and weeks later when we came in to ask for an update we were blamed for not updating them. They said they couldn’t do anything and it was our fault because we did not keep telling them we were having problems and because we gave up calling the internet company, even though we had made it very clear the entire semester we were having problems, and the previous conversation we had weeks earlier they told us they would send us and email or text to update. The WiFi never was fixed, the entire semester we were kicked off of online tests, and had to go to campus for any WiFi. I understand the issue was complex but blaming your residents for a problem with an amenity you promised us, and we pay your for is not okay. We made it very known we were having problems. I don’t ever care enough to leave reviews, but when you pay thousands of dollars to live here and go to school at Byui, but you’re unable to be a student at times due to most things being online and zero WiFi most days, it was infuriating being blamed for that.

This place is ugly, old, and way too expensive for what you actually get. You end up paying way too much for a place that looks bad and feels outdated. The front office staff is not the best, and the service is honestly disappointing. They also claim that they made “improvements” to the gym, but that’s not true. The gym is still ugly, outdated, and missing the equipment you would expect from a gym. Nothing about it feels upgraded. The white glove clean check at the end of the semester is also completely unfair. You don’t get to choose the day or time; they assign it to you, and if you’re not there at that exact moment, you fail the clean check. It makes no sense. Don’t come here, go to other apartments instead. The only good thing about this place is the maintenance team, who actually do their job well.