Falls at Arden

This complex is now under new ownership as of November 2025. Be aware that there’s no longer a free way to pay rent. Management switched to a payment system called Prisma, one of the lowest-rated resident portals in the app store. It’s hard to set up, unreliable, and adds fees — expect to pay around $120 per year just to process rent. The “alternative” is to open a Prisma “Passport” account, which charges $5 per month unless you keep a $3,500 daily balance or spend $1,000 each month on their debit card. In practice, that means you’re opening a bank account through their payment processor just to pay rent. It’s hard not to question why ownership chose a system that shifts costs and complexity onto residents. Edit: So now on top of the platform fee I am being charged a service fee as well- $9.74 in fees this month…that’s $116.88/yr. Also, something’s up between the included utilities and the platform; because, the complex is sending me a bill for my utilities, which is simply paid with rent, you can’t pay one without paying the other, so they haven’t gotten it together yet. It’s only been two months though. This place does have convenient office hours. I’ll get upset because i don’t have the patience to be told there’s nothing anyone in the office can do to help with fees or auto-generated mailers. I see a waste of money on my end and theirs.

These apartments were recently purchased. The management team is very weak, and the lady in charge is extremely rude and disrespectful. I went to their office for three days, but they haven’t replied to my email. Their response was that they just started working and are busy. They don’t even know how to do their job.