The Hayes on Stone Way

The Hayes on Stone Way has been amazing for me. The location alone is a huge plus — incredibly walkable, surrounded by great bars and restaurants, and right in the middle of everything Ballard has to offer. Yes, there’s street construction nearby. It’s a growing neighborhood. That’s part of city living. I want to give credit where it’s due: Caitlin in the office stepped into a mess left behind by the previous management company. There was very little structure or accountability before, and she’s been working hard to clean that up. That’s not easy, and it shows. Now let’s address the flood of dramatic reviews. A few loud voices online do not represent the majority of residents. Some people would rather complain in group chats and behind fake accounts than actually walk into the office and have a conversation with the people who can solve the issue. It’s much easier to type paragraphs online than to communicate like an adult. There was a temporary hot water issue — yes. It was addressed. In a shared building, if multiple people are taking long showers during peak hours, it’s going to affect supply. That’s basic apartment living. It wasn’t the scandal some reviews make it sound like. Shoutout to Santa for consistently handling work orders and maintaining the building. Maintenance matters, and he does his job well. No apartment community is perfect. You live around other humans. But I haven’t had any major issues here, and when something has come up, I’ve gone directly to management and it’s been handled. That’s how it should work. If you’re reading the negative reviews, just remember: sometimes the loudest people online are not the most reasonable ones. My experience has been positive, and plenty of us are living here peacefully.

I have lived here 5+ years. Experienced multiple management firms through the years. Security Properties has made this place an extremely unsafe and uncomfortable place to live. Many Units including mine did not get hot water for 10 weeks starting in November. They then falsely advertised to reviews on Google and public emails that the issue was fixed. Wrong. I did not get hot water again yesterday 2/17/26. We have had multiple break ins (without any public announcements from management) in the past two months. In the past 5+ years living here it has never been this bad. other management firms took action and at the very least let everyone know what happened. This management firm keeps everything in the dark. We are a targeted community. Criminals know this. Yet the management firm shows complete disregard for the safety of our community and property. The only way we as residents know what’s going on is through a group chat that was formed as a last resort effort to create some form of safety in the community. This management firm does not view this property as a community with real people living in it. They view it as one of many properties that add to their bottom line. All efforts that they claim to have made are minimal and never a sustainable solution. Their main concern is cost not human safety or living conditions. The community has been considering taking legal action against security properties. Let this be a warning to all of you considering this apartment community.