University House Tempe

UH Tempe has been a disappointing housing experience. The amenities are honestly less for what residents are paying. The gym is decently maintained, and one of the only two benches is broken, which basically leaves one usable bench for the entire complex. That’s not rly it for a student apartment that advertises premium amenities. The unit was absolutely not move in ready. The room came extremely dirty, and there was food still left in the cabinets from the previous tenant. The carpets are very dirty and clearly were not properly cleaned before move in. The couches in the living room are ripped and worn down, which makes the space feel neglected. The TV is extremely outdated, and the fridge seals are broken, affecting how well it stays cold. Overall, it feels like there is a constant cluster of maintenance and quality control issues. That being said, when you actually submit a maintenance request, the maintenance team is responsive and does a good job fixing the issue. The problem is not the workers themselves, it’s the lack of proper preparation and upkeep before residents move in. For the price point, residents should not have to request fixes for things that should have already been handled. I expected much better standards overall. On the positive side the distance from campus and price is unbeatable.

On August 4, I received a final statement from University House in the amount of $857.24. Upon careful review, my son Remy immediately responded on August 7, disputing specific charges totaling $400.00. Specifically, we disputed a charge of $150.00 for pre-existing damages that were documented with picture evidence at the time of our move-in, and a $250.00 charge that was redundant and based on the same evidence as the first charge. We clearly communicated our willingness to settle the undisputed amount of $457.24, conditional upon their acknowledgment of the inaccuracies in the statement. Since our initial dispute, we have made multiple attempts to resolve this matter responsibly. Both my son and I have reached out numerous times, requesting a conversation with the University House management. Remy even made an in-person visit on September 16, 2025, to discuss the issue directly with the manager. Despite these efforts, all our requests for communication have been blatantly disregarded. This neglectful behavior is not just unprofessional; it is absolutely unacceptable. It is unfathomable to me that a landlord can entirely ignore legitimate disputes and requests for dialogue, only to subsequently escalate the situation to a collection agency. This irresponsible and unscrupulous tactic seems designed to hold us hostage and bully us into compliance with unjust charges. I demand that this collection action be immediately ceased and that our account be corrected to reflect the true, undisputed amount of $457.24. Furthermore, University House must be held accountable for their blatant disregard of standard dispute resolution practices. If this issue is not resolved promptly, I will have no hesitation in escalating the matter legally and publicly to ensure that our rights are fully protected and that such misconduct is duly exposed. I trust that as a professional collection agency, you will recognize the importance of resolving this matter justly and promptly.