Midtown on Seneca

Warning: Unfair billing practices. My unit was removed from the website on February 13th, but the office staffs lied and denied that it had been re-rented. Now, I have confirmed that someone has already moved in. Under Arizona law, the landlord must mitigate damages once a unit is re-rented. However, they are still withholding my full 2-month penalty fee. They have stopped responding to my emails and the manager is never available to talk. This is dishonest management.

Beware before renting from this place This is the worst complex I have ever lived at. my ac was out since August 6th I called to report my ac not working and Janet in the office is rude and raises her voice at you and is heartless it’s not my fault my ac was out Janet advised me I should provide my own cooling and get reimbursed at a later date so my boss lent me 3 portable acs since it’s a health and safety violation and I felt so sick like I wanted to vomit and need to call the ambulance Instead I stood in the shower for 30 minutes on August 6th when I was home sick from work if my boss didn’t lend me the ac units on august 7th Me and my 17 yr old son would be dead since the temperature reached 112-114 outside and inside was like a oven ..,I sent certified mail on the 7th and midtown on Seneca received my certified mail on the august 13th no one went out from the ac company until August 19th the ac technicians said there was a problem with the ac and a line to my unit and would do a few other things and get it going they were due to return Friday august 22nd and told my Son to run the portable acs until they returned and august 22nd came around and no one showed up …last week Michelle called she is rude as ever saying she was the property manager in charge and that they naver received my certificated mail notice even though I have receipt from the post office Michelle says and that don’t mean anything it’s just means you can sue me I couldn’t believe what I was hearing I advised they needed to help me with utility reimbursement since the portable acs my boss lent me uses alot of power and Michelle said it wouldn’t be until November if they did decide to credit me ?it’s shouldn’t be the tenants responsibility to provide ac for my self when the complex failed to provide heating and cooling As it says on my lease and it’s was a health and safety they ignored all along…8-30-29 responding back to you responding to the bad review the communication is the worst here they leave you having to contact the office to even get a update at all and I get hung up on by Janet because of my bad review and she acted like the phone disconnected and I could hear Janet slamming the phone down before she hung up on me so unprofessional and rude how could you keep the office staff who actually suck at there job and should not being working with customers and should be fired. I work in property management over 13 years and have a lot of compassion for my residents and the staff here at Midtown is horrible and heartless. I basically had to keep calling to even get anything done they have sent 3 different Acs company’s, my door bell camera records audio and that one of the technicians took the temperature after they had just disconnected my ac window units my boss lent me and the temperature inside my apartment was 89 to 92 in my unit so nothing was fixed and I’m still using the ac window units my boss lent me since August 6th 2025 since they can’t figure it out and they offer only a $100 utility reimbursement that’s is no where near the bill I will have to pay on my own and so unfair once’s the repair is complete some day and the ac portable units use double the electric and nothing is set in stone so Michelle may have lied just to get me off the phone. next I will contact corporate office and many others im done playing this back and forth and being treated horrible because my ac is out and I had to provide my own cooling because till this day midtown on Seneca said the didn’t have window ac units to lent me ? or provide me at any time renting from this company is my biggest mistake I could ever make…The office staff avoids legal notices and any other notices they think it’s a big job like there apartment complex is and the staff don’t do there job and are lazy …with a bunch of window units because they can’t fix there cooling situation so don’t rent here believe me you will regret it…Michelle and Janet have there friends leave fake comments to make them look good and are a disgrace just there reginal and corporate office ???