This was the straw that broke the camel's back I have been living here since 2022. For the past 3 years I have been dealing with my hot water not working. I have submitted dozens of maintenance orders and also calling the office to let the office staff know about the issue. The maintenance will come to my apartment maybe 2 or 3 days later run my water for 20 minutes and say "it's fixed it's fixed" or they will say oh we will be back and not come back this was for every single work order I submitted. All I wanted was hot water to take a nice warm shower. On this day Dec 6th, 2025, they had a contractor come out to try to fix the pipes. First, they came earlier that week sawed through the ceramic tile leave my house dusty with the tile sot. They came back a couple of days later to fix the pipe and broke the pipe water blasted out of the hole for a good 5 minutes the maintenance could not stop it by hand he had to run downstairs and shut off the main water line at that point water was everywhere. So, I decided after going through this for 3 years, and this happened I decided to put in my 60-day notice. I have had enough; I pay my rent on time and do not complain about the 200 issues I have had in these apartments. Now the office staff wants to charge $2696 for breaking my lease. Are you serious? like the lease agreement was broken by the apartment first by not providing basic living necessities, like hot water. Who likes to take a cold shower especially in the winter, it's not fun. I have had no hot water for as long as 3 days the office always claims that it's the broiler. I have had my relative come to visit me and I was so embarrassed because they had to run the water for 20 minutes just to get luke warm water. I felt I have given the office and the maintenance a lot of grace with this matter. I feel like I shouldn't have to pay the early lease termination fee or another fee, because I am being forced out due to not having any hot water and the situation that happened flooding my bathroom, and the issue not being fixed for the last 3 years. I need to hear from corporate asap, to address this matter. The picture below is when the maintenance broke the pipes in the restroom. Update: my hot water still does not get hot in the bathroom sink, kitchen sink you have to turn on the shower let it run for 20 minutes and then the kitchen sink will get hot. the shower you have to let run 20 minutes it will get hot, but you have to take a quick shower because the water will get warm and then cold. Also, when they broke the pipe water ran down behind the walls to the apartment downstairs do you think they fixed the wall to prevent mold, the answer is no. So, I probably have mold growing behind the walls. I just want to be free of these apartments I shouldn't have to pay any fees. This has really compromised my mental health. I loved my apartment but the issues with the hot water had gotten out of hand and now I want out. If anyone has an email to corporate so I can address this issue with them, please let me know.
Respectfully
