Retreat at Union Square

I hosted a paint party at Retreat at Union Square, and everyone I worked with was wonderful. The property is beautiful inside and out. I especially enjoy partnering with businesses that care about their residents and sponsor fun events like this.

Communication with management has been extremely frustrating. I lost my amenity key in December and contacted the leasing office to request a replacement. I was repeatedly told not to worry because key fobs would be issued soon, with an expected rollout during the first week of January. When the first week of January passed, I followed up and was again told the fobs would be available shortly. Upon inquiring a third time, I was then told that no specific date had ever been given and that I should simply purchase a replacement key. This directly contradicted what I had previously been told. Had this been communicated clearly from the beginning, I would have done so months ago. The lack of clear and consistent communication made this process far more frustrating than it needed to be.